Order Fulfillment Analyst

4 weeks ago

Malaysia Pilmico Foods Corporation Full time

Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we nurture our business and communities by providing business solutions and building partnerships for growth.

We operate in the Philippines nationwide and have a growing international presence in the following ASEAN countries: Vietnam, Thailand, Indonesia, Malaysia, Myanmar and Hong Kong.

Investing in talent and upholding Aboitiz values of Integrity, Teamwork, Innovation, and Responsibility are key drivers to sustaining the growth of our business.

Here at Pilmico, we value each talent for the unique contribution they bring to the organization. We recognize that today’s global workforce is made up of diverse individuals with different skills, abilities and aspirations that enable them to achieve superior results; as such, we select our partners based on these attributes that are not typically found in someone’s resume.

We are advocates of self-development and believe that people’s success lies in their passion to learn something new and different every day. This is why our hiring philosophy is to open up and give equal opportunity to any talent regardless of where they are today in pursuit of education. Job Description

Order Fulfillment Analyst focuses Customer Order Fulfillment in terms of PO requirement: item, qty,correctness, specs (quality at times) and FG & RM readiness for dispatch with assigned Warehouse location (distribution center). Rationalized forecast base on historical data to balance demand & supply requirement.

1. Plot and consolidate orders to be served and orders for production request; collaborates with Sales, Prodn & PC Planners for RM/FG allocations

2. Checks Sales Order status and plans target dispatch and/or delivery dates; by tracking Balance to PO and Forecast attainment

3.Collaborates with Warehouse for Process Sales Order in WMS by allocating stocks and using a generated picklist from Warehouse to measure PO readiness & attainment

4.Provides Orders Dispatch Schedule & Location (distribution center) to transport and loading team to ensure effective and efficient loading and delivery execution;

5.Provides order balance for Planning & Production reference. Check inventory for aging or delinquent items depletion

6. Reviews status of pending unserved SO and monitors SO-Aging & collaborate with Sales & production for allocation & depletion.

7.Provides updates on order delivery/dispatch schedule to Supply Chain and Logistics;

8.Processes orders accurately, completely and efficiently in SAP.

9.Monitor and tracks status of booked Sales Orders from processing until delivery to customer;

10..Monitor order fulfillment cycle time and ensures that orders are fulfilled accurately and within the agreed service level;

11.Checks and ensures that all Sales Orders are valid for processing and delivery;

12.Escalates orders not served beyond 2 days to Demand & Supply Supervisor & Managers and concerned TBM/RSMs to ensure that prompt action and disposition;

13. Targets to fulfill 100% Perfect Order Fulfillment, ensures redelivery of uncontrollable unserved orders, eliminates controllable operational execution errors that are recurring. monitors proper execution using reports and drives long term actions for efficient end to end order fulfillment.

14.Collaborates with concerned departments/teams (production, sales, transport, and warehouse), on issues affecting order fulfillment to prevent delays and ensure on-time customer order delivery.

14.Ensures to provide regular updates on order status and delivery / shipping information to OM & OF Team.

15.Submits regular reports on order fulfillment performance & forecast attainment or accuracy results as well as monitoring of his/her KPIs;

16.Actively participates in company programs and generates ideas on process improvement, quality and increasing customer satisfaction;

17.Encourages teamwork, active collaboration, proactive approach to prevent issues and activeness in communication to drive decisions faster and clearer.

18. Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO;

Qualifications

Experience:

  • Experience in warehouse,analytics and order management and related work is a plus.
  • Capacity & SAP background is an advantage
  • Good verbal and written communication
  • Has Customer Satisfaction Experience
Additional Information

Other Tasks:

Actively participate in all company programs and activities under (but not limited to):

Quality improvement

Safety & security

Sustainability

Corporate social responsibility

Performs other tasks as may be assigned by the Team Leader.

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