Customer Support Account Manager

3 weeks ago


Selangor, Malaysia Adecco Malaysia Full time

Job Description

  • Understand Customer operations and needs, to identify the proper level of service performance to be monitored
  • Decide the best approach towards the Customer in resolving operational issues, both in terms of feasibility, time schedule and cost impact
  • Influence Customer operational standards, proposing Helicopters sen/ice solutions (Sen/ice Plans, Spare Parts Planning and Packages, BOA Contracts, etc.) with the aim to increase the company business
  • Organize periodic visits at Customer premises, together With required supporting departments
  • Report Customer feedback within the company to drive support improvement initiatives
  • Define appropriate target performance levels for each Customer (in addition to the ones already formalized through service contracts), based on a detailed assessment of their operations and needs
  • Ensure Customer Data stored in the Company ICT Systems (SAP, CRM, etc.) are maintained and periodically updated (Fleet Data, Customer Focal Points, etc.) through a consistent use of the various web-based system (MyF/eet, BZB systems etc.)
  • Coordinate the Financial aspects and take care of the Credit Recovery Process
  • Supporting Aircraft Delivery and Entry into Service (EIS) phase, ensuring proper readiness of Customer Services infrastructures and supporting closure of A/C post- delivery pending items, in collaboration with the relevant PLM;
  • ensuring, to the maximum extent, consistency between promises to Customers and service delivery, through a continuous interaction with the appointed focal points within CS&S delivery functions;
  • measuring and monitoring Customer satisfaction and proactive/y engaging with Customers to provide value-added advises to improve A/C operations and experience;
  • leveraging on Customer base and Market knowledge, contributing to identify commercial opportunities, providing Sales with a comprehensive description of operative context generating helicopters / services demand, supporting service package negotiation, including EIS deliverables and sen/ice performance levels, and actively promoting Customer Support services to increase CS&S business.

    Requirements:

    • Bachelor Degree in Industrial Engineering (Aeronautics/Mechanics/Electronics)
    • Fluency in English
    • Availability to travel frequent/y
    • Customer orientation
    • Problem solving attitude
    • Ability to work in team including ability to motivate others
    • Ability to work under high demanding/stressing environments
    • Ability to manage time and to handle multi-tasks and priorities in time critical situations
    • Ability to communicate professionally in written responses to e-mails and in reports
    • Computer Skills, mainly on Microsoft Suite
    • Multicultural Awareness




  • Selangor, Malaysia Pasona Malaysia Full time

    **Job ID** **23044** **Position Title** - Account and Admin Manager **Industry** - Other - ・-ally invoices and taking record to account table - ・Making payments to clients - ・Making necessary arrangement for company operations - ・Communication with customers and local dealer in MYS, subsidiary company in Taiwan and Japan HQ. - ・Other ad-hoc job...

  • Accounts assistant

    1 week ago


    Selangor, Malaysia Optimo International Sdn Bhd Full time

    Optimo International was established in Malaysia in 1995, majoring in imports and distribution. We provide opportunities for entrepreneurs to manage and grow their businesses by following our proven Optimo system. With our training systems, dedicated support staff, and financing of merchandise on consignment to support our dealers and distributors. The Role...


  • Selangor, Malaysia Agensi Pekerjaan Jev Management Sdn Bhd Full time

    Requirements: 1. Applicants with SPM level qualification and above 2. Applicants with fluent proficiency in English (Read, Speak, Type)3. Applicants with proficicy in Bahasa Malaysia (Read, Speak, Type)4. Applicants who can work from Monday-Friday, 9am – 6pm 5. Applicants who can start on 15th of May. 6. Applicants are required to be 25 years and above. ...

  • Account Manager

    1 month ago


    Selangor, Malaysia Ecogarden Landscape Sdn Bhd Full time

    Performing and monitoring daily accounts operation and HR matters. - Prepare full set of account within the stipulated time (Balance Sheet, Profit and Loss, Trial Balance, Bank Reconciliation, Receivables and Payables Ageing, General Ledger and Receivables and Payables Ledger) - Reconciles financial discrepancies by collecting and analyzing account...


  • Selangor, Malaysia JAC Malaysia Full time

    Contract type: - Permanent- Location: - Selangor- Specialisation: - Engineering & Manufacturing- Reference: - PR/155865- Contact details: - Stephanie Yen- Job published: - January 22, 2024 16:53**About The Client** Our client was founded in 1873, is based in Stockholm, Sweden. Their products help customers achieve sustainable productivity in various markets,...

  • Account Manager

    6 days ago


    Selangor, Malaysia IFCA MSC Berhad Full time

    Join a high performing team - Positive working environment **Responsibilities**: - Identify new sales opportunities, track opportunities and close sales - Follow up leads in a timely manner - Ensure signing of contracts and renewal of contracts - Accountability to sales target and receivable targets - Attain customer feedback to the company - Liaison...


  • Selangor, Malaysia Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...

  • Accounting analyst

    4 days ago


    Selangor, Malaysia Ibm Careers Full time

    IBM Accounting Kuala Lumpur (IAKL), which commenced operations in Malaysia in 1994, provides world-class accounting services, demonstrating its outstanding leadership in supporting the Accounting processes and analysis, financial systems and process controls for the Asia Pacific. Provide accounting support to countries in the Asia Pacific region Prepare...

  • Accounting analyst

    1 week ago


    Selangor, Malaysia Ibm Full time

    Introduction As an accounting analyst at IBM you'll be a key player inall aspects of strategic payments planning. Youwillmake significant contributions to high-profile operational initiatives as the business continues to grow globally. Your Role and Responsibilities IBM Accounting Kuala Lumpur (IAKL), which commenced operations in Malaysia in 1994,...

  • Accountant

    1 week ago


    Selangor, Malaysia JAC Malaysia Full time

    Location: - Selangor- Specialisation: - Engineering & Manufacturing- Salary: - MYR 84,000 - 108,000 (Annual)- Reference: - PR/156981- Contact details: - Angelina Linggi- Job published: - March 15, 2024 16:18**COMPANY OVERVIEW** - **JOB RESPONSIBILITIES** - Manages the execution of operational Record-to-Report (R2R) services as per the agreed service delivery...

  • IT Technical Support

    4 weeks ago


    Selangor, Malaysia AES IT Commerce Enterprise Full time

    **Job Highlight: - ** - Reasonable basic salary + Bonus + Performance Incentive - Transport Allowance + Petrol/Toll/Parking reimbursement - 5.5 days work week (Alternate Saturday) - Computer / Network / Server Troubleshooting skills & on-site job training provided **Responsibilities**: - To support customer requirement for resolving issues / request of...

  • Accountant

    1 week ago


    Selangor, Malaysia Corporate Excelsior Full time

    Responsibilities :  Perform full sets of Accounts using the Autocount Accounting software. Generate monthly financial statements Prepare monthly collection report and other reports as assigned (with MS Excel)  Monitor Debtors Aging Report on collection and inform Sales personnel to collect outstanding balances. Prepare outstanding debtor reports for...

  • Invoice to Cash

    1 week ago


    Selangor, Malaysia Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Account Executive

    4 weeks ago


    Selangor, Malaysia Raihal International Consortium Holdings Sdn Bhd Full time

    Manage financial operations, budgets, and forecasts. - Prepare and analyze financial statements. - Coordinate audits and ensure compliance. - Identify and mitigate financial risks. - Improve accounting processes for efficiency. - Mentor and support junior team members. - Contribute to financial strategies and goals. - Communicate with stakeholders for...


  • Selangor, Malaysia Thermo Fisher Scientific Full time

    At Thermo Fisher, our customers are our top priority. As a member of our team, you will play a crucial role in providing on-site leadership and day-to-day supervision to a team of Customer Care Representatives (CCR) who service our channel partners and commercial clients in Southeast Asia, and Taiwan. Your responsibilities include mentoring and guiding the...


  • Selangor, Malaysia MEIA Group Sdn Bhd Full time

    **_Job Description & Responsibilities_** - Responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting standards. - In charge of managing the full spectrum of accounting & finance functions which include GL, AP, AR, banking activities and meeting month end reporting deadlines. - Responsible for daily...

  • Accounting Controller

    4 weeks ago


    Selangor, Malaysia Adecco Malaysia Full time

    Key areas of responsibilities• Takes co-responsibility with the Business Partner(s) (BP) over the integrity of financial and management reporting, and work to proactively advise the BP on the impact of accounting standards on different business scenarios.• Interacts closely with the business to proactively advise on accounting requirements for business...


  • Selangor, Malaysia Apac Michael Page Full time

    The applicant for this role will be part of an established Procure To Pay (P2 P) department and will supporting the end to end Account Payable processing within the Australia and New Zealand region. Client Details Our client is a leading chemical solutions provider, partnering with corporations from various industries including Oil & Gas, manufacturing,...

  • Accounting Controller

    1 month ago


    Selangor, Malaysia Adecco Malaysia Full time

    12 months contract - based in Petaling Jaya - minimum 8 years experience in accounting and finance Key areas of responsibilities - Takes co-responsibility with the Business Partner(s) (BP) over the integrity of financial and management reporting, and work to proactively advise the BP on the impact of accounting standards on different business scenarios. -...

  • Sales Account Manager

    1 month ago


    Hulu Selangor, Malaysia GSK TECHNOLOGY (M) SDN BHD Full time

    **Sales Lead / Engineer (2 Positions Available)** **Job Requirements / Qualifications**: - Aged not exceeded 43years; - Full Time or Partime (Open to Freelance option) - With Sales/ Customer Service/ Technical experience in Automotive / Mechanical industry will be an advantage - Able to be translator in Mandarin and Japanese language would be an added...