Lifecycle lead

4 weeks ago

Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

As the local SLM Lead, you will work closely with the local marketing and regional team to develop the local data-driven SLM strategy and programme across the Ninja Van customer lifecycle, from acquisition to reactivation, to meet business objectives. You will be responsible for the end-to-end success of SLM in Malaysia, especially in strategy, user experience optimization, insights generation and performance optimization with some level of execution, supported by a campaign specialist. You will maximize influence of our communication touchpoints (i.e. Email, Mobile Push Notification etc.) and work with cutting-edge Marketing Technology platforms to push the boundaries of data-driven customer communications.

Responsibilities
  • Develop a clear, actionable and performance-driven lifecycle roadmap for Malaysia based on aligned regional lifecycle strategy, the local business environment and consumer behaviour
  • Continuously support the expansion, utilization of communication touchpoints to maximize influence on shippers and provide a seamless user experience
  • Be a lifecycle, consumer and business champion for the marketing team and external stakeholders
  • Ensure that all hygiene lifecycle journeys are setup (acquisition, activation,retention and reactivation) across all products (field sales, self serve etc.)
  • Design data-driven experiments to drive engagement, conversions and shipper value perception.
  • Segmentation and personalization to drive incremental conversions
  • Ensure that deployment is of high quality (UX friendly) and support deployment whenever required (email, whatsapp, sms etc.)
  • Data-driven campaign optimization
  • Monitor, report and optimize shipper lifecycle performance within internal team and to external stakeholders (Eg. field sales, trade marketing etc)
  • Deep dive analysis to uncover data-driven actionable insights for performance optimization or create white spaces to drive the business
  • Support the expansion of lifecycle team’s visibility with key stakeholders to capitalize on any further opportunities to drive the business (x-sell other key products)
Requirements
  • 5 to 8 years of lifecycle / CRM experience in the tech / ecommerce / logistics space
  • Proficiency with Salesforce Marketing Cloud, Salescloud and HTML
  • Proficiency with data analytics tools (Tableu, Power BI, Metabase)
  • Diploma/Bachelor’s Degree in Art/Design/Multimedia/Visual Communication or equivalent
  • Data-driven and analytical. Statistical background is a plus
  • Strong knowledge of local consumer behaviour and strong consumer / business instincts
  • A great storyteller, strong communication and interpersonal skills to communicate and pitch effectively with local and regional stakeholders
  • A self-starter, proactive and hands-on approach. Get it done right, and fast
  • Detailed attention to detail and team player to ensure strong execution

Submit a job application

By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

#J-18808-Ljbffr

  • Lifecycle lead

    1 month ago

    Malaysia Ninja Van Full time

    Ninja Van is a tech logistics company with a mission to provide hassle-free delivery services across Southeast Asia. Since 2014, we have grown to become the region's largest last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels per minute across six countries.As the local SLM Lead, you will collaborate with...

  • Lifecycle lead

    4 weeks ago

    Malaysia Ninja Van Full time

    Ninja Van is a tech logistics company with a mission to provide hassle-free delivery services across Southeast Asia. Since 2014, we have grown to become the region's largest last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels per minute across six countries.As the local SLM Lead, you will collaborate with...

  • Lifecycle lead

    1 month ago

    Malaysia Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than...

  • Customer Marketing Lifecycle Manager

    3 weeks ago

    Malaysia SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Customer Marketing Lifecycle Manager

    2 weeks ago

    Malaysia SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Technical Lead

    2 weeks ago

    Malaysia Datasearch Consulting Full time

    Competitive package and benefits- Full-time / Malaysia- Development- MalaysiaSummary: A global technology company specialising in high demand data solutions Opportunity to grow and learn on the latest technologies in the fintech industry A Technical Leader with strong hands on experience in data related technologiesA global financial technology company...

  • Technical Lead

    6 days ago

    Malaysia Datasearch Consulting Full time

    Competitive package and benefits- Full-time / Malaysia- Development- Malaysia **Summary**: - A global technology company specialising in high demand data solutions - Opportunity to grow and learn on the latest technologies in the fintech industry - A Technical Leader with strong hands on experience in data related technologies A global financial...

  • Technical Lead

    2 weeks ago

    Malaysia Wemabox Solutions Sdn Bhd Full time

    Job DescriptionWe are looking for a Technical Lead for the Software Engineering and Development Team to manage and qualify the design and implement new systems and features, as well as modify and maintain existing systems for adaptation to business and/or technology changes. The Technical Lead engages directly with management, development team, deployment...

  • Clm & CRM Lead-kuala Lumpur

    3 weeks ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Marketing & Communications- Location: Malaysia- Understand & Improve CLM cycles- Design and execute customer journey consisting of different mode of communication, incentives and visual properties for continuous engagement and retention. Assistance in CRM performance- Assist in developing and optimizing campaigns that...

  • Clm & CRM Lead-kuala Lumpur

    2 weeks ago

    Malaysia Lazada Full time

    Location:Malaysia Department: Marketing & Communications Location: Malaysia Understand & Improve CLM cycles Design and execute customer journey consisting of different mode of communication, incentives and visual properties for continuous engagement and retention.Assistance in CRM performance- Assist in developing and optimizing campaigns that drive ongoing...

  • Engineering Lead

    1 month ago

    Malaysia Involve Asia Full time

    About the Company Involve Asia is a performance-based marketing company preferred and trusted by global brands for Affiliate Marketing solutions. The company owns 'Involve', the popular Affiliate Marketing platform connecting brands to their Publishers to achieve their advertising and marketing goals. Involve's technology tools also enable web, mobile, and...

  • Engineering Lead

    2 weeks ago

    Malaysia Involve Asia Full time

    About the Company Involve Asia is a performance-based marketing company preferred and trusted by global brands for Affiliate Marketing solutions. The company owns 'Involve', the popular Affiliate Marketing platform connecting brands to their Publishers to achieve their advertising and marketing goals. Involve's technology tools also enable web, mobile, and...

  • Engineering Lead

    4 weeks ago

    Malaysia Involve Asia Full time

    About the Company Involve Asia is a performance-based marketing company preferred and trusted by global brands for Affiliate Marketing solutions. The company owns 'Involve', the popular Affiliate Marketing platform connecting brands to their Publishers to achieve their advertising and marketing goals. Involve's technology tools also enable web, mobile, and...

  • Ai Technical Solution Architect

    6 days ago

    Malaysia NodeFlair Full time

    **Job Summary**: **Job Type** **Seniority** Senior **Years of Experience** Information not provided **Tech Stacks** AWS Google Cloud R Azure Java Python We are seeking a Lead Technical Architect to create and design our Generative AI solutions and drive architectural excellence in AI implementations. In this role, you will be responsible for leading the...

  • Microsoft D365 F&o Solutions Architect

    4 weeks ago

    Malaysia NodeFlair Full time

    **Job Summary**: **Salary** RM8,000 - RM9,999 / Monthly **Job Type** **Seniority** Mid Senior **Years of Experience** Information not provided **Tech Stacks** Oracle MVP Microsoft Requirements - Bachelor’s Degree in Accounting, Finance, MIS, Industrial Engineering, or equivalent experience - 4-8 years consulting in the Microsoft eco-system with a...

  • Design Team Lead

    1 month ago

    Malaysia Oliver UK Group Full time

    Job Title: Design Team Lead Location: Kuala Lumpur, Malaysia A LITTLE BIT ABOUT THE ROLE: OLIVER is looking to recruit a Design/Services Team Leader ( English Speaking ) to work on-site with one of our key clients locally. The ideal candidate will have a strong integrated design background, with a deep knowledge of digital first advertising and...

  • Design Team Lead

    1 month ago

    Malaysia Oliver UK Group Full time

    Job Title: Design Team Lead Location: Kuala Lumpur, Malaysia A LITTLE BIT ABOUT THE ROLE: OLIVER is looking to recruit a Design/Services Team Leader ( English Speaking ) to work on-site with one of our key clients locally. The ideal candidate will have a strong integrated design background, with a deep knowledge of digital first advertising and...

  • Design Team Lead

    4 weeks ago

    Malaysia Oliver UK Group Full time

    Job Title: Design Team Lead Location: Kuala Lumpur, Malaysia A LITTLE BIT ABOUT THE ROLE: OLIVER is looking to recruit a Design/Services Team Leader ( English Speaking ) to work on-site with one of our key clients locally. The ideal candidate will have a strong integrated design background, with a deep knowledge of digital first advertising and...

  • Design Team Lead

    2 weeks ago

    Malaysia Oliver UK Group Full time

    Job Title: Design Team Lead Location: Kuala Lumpur, Malaysia A LITTLE BIT ABOUT THE ROLE: OLIVER is looking to recruit a Design/Services Team Leader ( English Speaking ) to work on-site with one of our key clients locally. The ideal candidate will have a strong integrated design background, with a deep knowledge of digital first advertising and...

  • Design Team Lead

    4 weeks ago

    Malaysia Oliver UK Group Full time

    Job Title: Design Team Lead Location: Kuala Lumpur, Malaysia A LITTLE BIT ABOUT THE ROLE: OLIVER is looking to recruit a Design/Services Team Leader ( English Speaking ) to work on-site with one of our key clients locally. The ideal candidate will have a strong integrated design background, with a deep knowledge of digital first advertising and...