Lifecycle lead

2 months ago


Malaysia Ninja Van Full time

Ninja Van is a tech logistics company with a mission to provide hassle-free delivery services across Southeast Asia. Since 2014, we have grown to become the region's largest last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels per minute across six countries.

As the local SLM Lead, you will collaborate with the marketing and regional teams to develop a data-driven SLM strategy in Malaysia. Your responsibilities include developing a lifecycle roadmap, optimizing communication touchpoints, and conducting data-driven experiments to enhance engagement and conversions.

Responsibilities
  • Develop a performance-driven lifecycle roadmap for Malaysia
  • Maximize influence on shippers through communication touchpoints
  • Champion lifecycle strategies for the marketing team
  • Design data-driven experiments for engagement and conversions
  • Ensure high-quality deployment of campaigns
  • Optimize shipper lifecycle performance and provide actionable insights
  • Support team visibility with key stakeholders
Requirements
  • 5 to 8 years of CRM experience in tech/logistics
  • Proficiency with Salesforce Marketing Cloud and data analytics tools
  • Diploma/Bachelor's Degree in relevant field
  • Data-driven and analytical mindset
  • Strong communication skills and business instincts
  • Proactive and detail-oriented approach

If you are ready to be part of our dynamic team, submit your application today


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