Loyalty Operation Supervisor

4 weeks ago

Malaysia Petron Malaysia Full time

Petron Malaysia is an emerging and rapidly evolving Asian oil company. It is part of Petron Corporation which is the leading oil company in the Philippines. Our integrated refining, distribution, and retailing of world-class petroleum products help meet the country’s growing energy needs and contributes to a more progressive nation. We are dedicated and passionate about our vision - to be the leading provider of total customer solutions in the oil sector and its allied businesses.

We are seeking dynamic & innovative individuals who have the drive to make a difference & are fueled to succeed

Overview

The Loyalty Operation Supervisor is responsible to oversee the daily operations of our P-Miles Loyalty Program. This role involves coordinating communication between various departments, retailers, vendors, and the Petron Miles Call Center. The Loyalty Operations Coordinator will play a pivotal role in ensuring the smooth functioning of our loyalty program, addressing operational issues, and supporting process improvements.

Key Responsibilities:

  • Coordinate communication among Retail Sales, RIT, Petron Miles Call Center, Card Accounting, Dealers, and Vendors regarding Loyalty matters.
  • Handle and resolve issues with the P-Miles Call Centre.
  • Serve as the primary contact for Loyalty-related Vendors.
  • Organize regular meetings to address operational issues and updates with key parties (weekly/monthly catch-up sessions).
  • Conduct training sessions to brief analysts on Loyalty program processes.
  • Lead efforts to improve and streamline Loyalty Operations processes.
  • Provide support for the rollout of Loyalty projects.
  • Oversee the accuracy of Points Balance Review.
  • Manage the Annual Base Points Expiry process.
  • Act as the main point of contact for the Mobile App.
  • Manage the issuance and tracking of Loyalty Cards.

Requirements:

  • Degree in Business Administration, Marketing, Operations Management or related
  • Minimum 4 years’ related experience
  • Proficient in both English and Malay
  • Demonstrated ability to utilize analytical tools such as Excel and Access
  • Strong aptitude for working collaboratively within a team, fostering teamwork, and providing coaching
  • Excellent interpersonal skills
  • Good and persuasive verbal and written communication skills
  • Organized and able to multi-task efficiently
  • Experienced in building relationship and resolving conflicts with vendors and customers
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