Product Operations
2 weeks ago
Location:
Malaysia
- Department: Product Management
- Location: Malaysia
- User Product Operations
- Develop and implement promotion mechanics / features / initiatives to increase buyer growth, order conversion and retain customers loyalty through Coins.
- Design coins strategies with Marketing team to communicate new features releases and follow through implementation to drive customer awareness.
- Liaise with local business & regional stakeholders to optimize user product performance and provide improvement suggestions.
- Govern coins features operations by establishing process guidelines.
- Communicate process guidelines to all party and ensure projects uploaded based on given timeline.
- Collaborate with crossfunction teams local & regional (e
g:
Marketing, Platform, Commercial etc) to ensure end to end implementation of Coins initiatives.
- Promote & facilitate clear communication among all stakeholders to ensure everyone is well informed with necessary documentation for easy reference.
Data Tracking, Product Experimentation & Optimization- Responsible for continuous monitoring & tracking of all features performance to drive optimization and improve efficiency.
- Conduct research on competitive landscapes for key markets and identify improvement opportunities.
- Conduct AB test experiments to understand user behavior while extracting conclusions / next step to drive operations optimization to achieve better results in driving buyer engagement.
Job Requirements
- Preferable 2 years of experience in Marketing / Product Management / Product Operations / Product Marketing Operations in Ecommerce or other relevant industries.
- Basic understanding on user journey experience will be a plus point.
- Wellinformed of the market competitive structure and industry best practices.
- Excel intermediate level is required.
- A selfmotivated, selfdirected individual who can also motivate and collaborate with multiple teams.
- Ability to drive progress in timely manner and have sense of ownership.
-
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