Product Operations

7 months ago


Malaysia Lazada Full time

Location:
**Malaysia**
- Department: Product Management- Location: Malaysia- User Product Operations- Develop and implement promotion mechanics / features / initiatives to increase buyer growth, order conversion and retain customers loyalty through Coins.
- Design coins strategies with Marketing team to communicate new features releases and follow through implementation to drive customer awareness.
- Liaise with local business & regional stakeholders to optimize user product performance and provide improvement suggestions.
- Govern coins features operations by establishing process guidelines.
- Communicate process guidelines to all party and ensure projects uploaded based on given timeline.

Project Management- Responsible for key projects initiation, planning, execution, monitoring and evaluation for all coins project
- Collaborate with cross-function teams - local & regional (e.g: Marketing, Platform, Commercial etc) to ensure end to end implementation of Coins initiatives.
- Promote & facilitate clear communication among all stakeholders to ensure everyone is well informed with necessary documentation for easy reference.

Data Tracking, Product Experimentation & Optimization- Responsible for continuous monitoring & tracking of all features performance to drive optimization and improve efficiency.
- Conduct research on competitive landscapes for key markets and identify improvement opportunities.
- Conduct AB test experiments to understand user behavior while extracting conclusions / next step to drive operations optimization to achieve better results in driving buyer engagement.

**Job Requirements**
- Preferable 2 years of experience in Marketing / Product Management / Product Operations / Product Marketing Operations in E-commerce or other relevant industries.
- Basic understanding on user journey experience will be a plus point.
- Well-informed of the market competitive structure and industry best practices.
- Excel intermediate level is required.
- A self-motivated, self-directed individual who can also motivate and collaborate with multiple teams.
- Ability to drive progress in timely manner and have sense of ownership.


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