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Senior Manager

3 months ago


Malaysia AIA Hong Kong and Macau Full time
Senior Manager - Operations Excellence

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

We are looking for a Six Sigma Master Black Belt practitioner to join the business process excellence team. In this role, the candidate will be responsible for analyzing and improving our as-is processes in our shared service setup involving various partners from different business units. You are encouraged to secure their alignment and drive actions based on data-driven recommendations.

  • In charge of creating and implementing a Six Sigma strategy for the organization.

  • Design and deploy process improvement initiatives with direct contact with senior executives in the organization.

  • Work directly with internal process owners and Team Leads to suggest data-driven improvements and drive changes.

  • Conduct quantitative and qualitative deep dives on key processes across various verticals to identify actionable insights.

  • Supervise process adherence & effectiveness through data-driven analysis alongside presenting improvement measures.

  • Drive top-down opportunity identification workshops and bottom-up ideation initiatives for the creation of a high-impact pipeline of process improvement opportunities.

  • Facilitate/mentor lean and six sigma improvement activity to improve the flow within value streams.

  • Mentor team members to impart Six Sigma knowledge and provide guidance, including Green Belt certification.

  • Perform other responsibilities and duties assigned by the line manager to meet business objectives.

Job Requirements:

  • Bachelor's degree in business administration, or related field, and a Certified Six Sigma Master Black Belt.

  • 5-8 years of experience in process improvement or a related role.

  • Strong Excel and data analysis skills, along with proven problem-solving and analytical capabilities.

  • Solid understanding of project management methodologies, Lean Six Sigma, or similar process improvement frameworks.

  • Proven experience in driving performance improvement initiatives, implementing Six Sigma methodologies, and utilizing data analytics tools.

  • Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity.

  • Experience in handling sophisticated projects involving multiple stakeholders.

  • Excellent interpersonal skills, both verbal and written, with the ability to collaborate and influence cross-functional teams.

  • Able to work independently, or in groups, effectively.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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