Senior Service Engineer

1 month ago

Petaling Jaya, Malaysia Danaher Full time

Wondering whatâs within Beckman Coulter Diagnostics? Take a closer look.

At first glance, youâll see that for more than 80 years weâve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. Weâre building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and youâll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, weâre working at the pace of change to improve patient lives with diagnostic tools that address the worldâs biggest health challenges. 

The Senior Service Engineer for Beckman Coulter Diagnostics is responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service income and reducing costs.

This position is part of the BCMY Service Department located in Selangor Malaysia and will be hybrid mode. At diagnostics, our vision is to ensure that every patient has access to the right diagnostics results at the right time.

You will be a part of the Service Team BCMY and report to the How Chee Way responsible for provides high quality service to ensure customer satisfaction; primary field service support in Malaysia. If you thrive in a  fastpaced and supporting role and want to work to build a world-class technical support team organizationâread on.

In this role, you will have the opportunity to:

  • Delivery quality service to meet with internal KPI requirements
  • Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities
  • Attend urgent service calls to maintain the operation of critical accounts at off-hours
  • Prepare and submit field service reports, expense report, on-duty reports, and various service related reports
  • Inform service admin of the daily service calls and task arrangements for effective manpower management
  • Use and maintain the tools and equipment according to quality requirements
  • Follow the quality and safety requirements while performing service tasks
  • Handle escalated service calls and gather necessary resources and support to tackle it
  • Provide service support to activities and events organized by inter-departmental parties

The essential requirements of the job include:

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