Collection Executive

3 weeks ago


Malaysia Asia Recruit Management Sdn Bhd Full time

Company Overview:Our client is the leading E-commerce platform in Southeast Asia and Taiwan, providing customers with an easy, secure, and fast online shopping experience. Join our dynamic team at leading E-commerce company and be part of our commitment to delivering excellence in the digital retail landscape.Position Overview:As a Collections Executive, you will play a vital role in managing debt-related conversations with customers, formulating repayment strategies, and ensuring timely settlements of outstanding balances.Job Responsibilities:Engage in debt-related conversations with customers and develop customized repayment strategies.Manage customers’ repayment obligations through outbound collections and recovery calls.Achieve/exceed assigned targets while adhering to collections methodologies and regulatory policies.Act as the focal point for customer inquiries regarding overdue accounts.Job Requirements:Minimum SPM or equivalent qualification.Experience in collections or call center background is advantageous.Strong interpersonal skills and ability to thrive in a dynamic environment.Excellent problem-solving skills and composure under pressure.Proficiency in written and verbal communication in English and Malay. Fluency in Mandarin is a plus.Additional Benefits:OT allowanceCallback allowanceKPI performance incentiveEPF + SOCSO contributionsWorking Arrangements:Normal shift on weekdays (9.30 am – 6.30 pm)Weekend work may be required based on peak days, subject to management discretion.Employees are required to work on the 2nd and 11th of every month, regardless of whether these dates fall on weekends.



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