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Restaurant Supervisor

2 months ago

Malaysia Tony Roma's Full time

Supervise subordinates in all aspects of restaurant daily operations and services; ensure that orders are accurately prepared and delivered timely to the guests according to company standards. Assist in work scheduling and ordering supplies; ensure that guest checks are handled accurately, efficiently and in compliance with Restaurant and Brand policies guidelines.Ensure that restaurant’s goals and objectives are clearly communicated, understood, and met by subordinates.Address guests concerns, request and/or any other issues either individually or by enlisting the help of others by following restaurant guidelines.Collaborate with operations management team to develop and carry-out procedures and ideas to continuously improve outlet performance. Enforce compliance of work and services standard, hygiene standard, food preparation procedures according to restaurant’s Quality, Service, Ambience & Value (QSAV) guidelines, other policy guidelines established by the RV Group and the relevant regulatory requirements.Conduct day-to-day shift with proper shift briefing.Supervise the smooth operation of restaurant to ensure that the service is provided promptly, courteously and professionally. Effectively monitor schedules developed by Restaurant Manager to build the business on all day parts. Assist the Restaurant Manager in stock check and stock ordering.Assist in implementing procedures of new products and services. Provide support and assist Restaurant Manager to complete the daily paperwork, periodic inventories and statistical reports accurately and on a timely basis. Possess full knowledge on food, beverages and other products & services served/provided by the Restaurant.