SAP Basis Consultant

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

SAP Technical Support

⢠Coordinate and supervise the resources and activities within the SAP Technical Support team.

⢠Provide support, guidance and tools for SAP Application Services team to be able to provide effective SAP system implementation and support activities, and delivered the services in line with standards and strategies on time and on budget.

⢠Manage the budget and project plans for SAP Technical Support team.

⢠Design and develop the technical architecture and perform assessments to ensure the overall SAP system and infrastructure meet the business requirements and is technically sound and scalable.

⢠May be required to work on pre-defined shift plans and/or be on standby for operations support.

Project Management

⢠Monitor to ensure sufficient support and resources for delivery of server related projects and within budget and on time.

⢠Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.

⢠Advice the Service Management team /Project Manager on all department related projects on priorities of enhancements, projects and staffing.

Service Management and Continuous Improvement:

⢠Manage incidents / problems until resolution

. Monitor incidents / problems that have been handed to vendors and ensure users are contacted with resolutions.

⢠Establish communication and escalation protocols to ensure timely analysis, resolution and follow-up of issues.

⢠Evaluate and approve change requests and ensure that the changes made are in accordance with the change management procedure.

⢠Plan with SAP Function Lead to set Key Performance Indicator (KPI) for the SAP Technical Support team.

⢠Advice the Service Management team of Service Level Agreements and/or Operating Level Agreements and charging mechanisms for the services provided.

Planning and Controlling:

⢠Ensure cost control measures are within budget expenditure levels and oversees measures to improve efficiency, service delivery and operational costs.

⢠Oversees vendor management, including providing oversights, direction and metrics

Resource Management:

⢠Plan resources and responsibilities across the SAP Technical Support team to deliver business results. Facilitate ideas and experience with team members and promote teamwork in problem resolution. Ensure resource strategy is flexible enough to respond to demand variations.

⢠Develop, supervise and plan department team membersâ roles and responsibilities consistent with organizational goals. Communicate roles, KPIs and expectations to the team members. Supervise, train, motivate and develop competent and skilled team members.

⢠Manage outsourced resources and services, as and when necessary, to ensure assigned tasks are fulfilled efficiently and meet Services Level agreements.

⢠Keep abreast with internal or client specific information and cascade down the information to the team members

Education / Professional Qualification

⢠The Job Degree, majoring in the area of Computer Science, Information Systems, Information Technology or Engineering related fields, or equivalent computing experiences.

Professional Experience

⢠The Job

⢠At least 5 years of working experience in SAP Basis technical support environment, with minimum 2 years experience in project management and/or assistance team lead roles.

⢠Experienced in working with business processes at regional level to ensure solutions and services takes into consideration cross function and cross border impacts.

⢠Ability to convey information to both a technical and non-technical audience

Technical

⢠SAP Administration

⢠New System Installation

⢠System Upgrade & Patching ⢠System / Performance Monitoring

⢠Technical Troubleshooting

⢠Requirement Gathering

⢠Configuration & Testing

⢠Security Policy Formulation

⢠Root Cause Investigation

⢠Performance Enhancement

⢠Project Management methodologies.

⢠Knowledge in SAP ERP, Solman 7.0 or higher, HR, Hana, BW and BPC and Portal system.

⢠Minimum 5 full implementation cycle for SAP Basis system.

⢠Knowledge in following Operating System.

o AS400 o Window

o Unix/Linux

⢠Knowledge in following Databases.

o DB2

o SQL Server

o Oracle o Sybase

o Hana 1.0 or higher

⢠Knowledge in supporting system upgrade and patching, covering the databases highlighted above.

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our âpeople firstâ philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

⢠Extensive resources to support your onboarding and continual development including DXC University

⢠DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

⢠We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

⢠More time to do the things you love with flexible leave options, including purchased leave

⢠Take time to give back with charitable and emergency services volunteer days

⢠Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the âbring your whole-self to workâ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.