Technical Service Engineer

1 month ago

Malaysia Ingram Micro, Inc. Full time

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Responsibilities:

The role includes day to day duties in the following areas:

  • Identify and analyze customer’s Network/Security system requirements and architecture.
  • Preparation of Scope of Work (SoW) for technical proposal which includes proposed architecture and sizing.
  • Perform project assessment, implementation, and deployment activities.
  • Configure and install various network devices, security appliances and services (e.g., routers, switches, firewalls, load balancers, VPN, etc)
  • Implement security tools, policies, and procedures.
  • Develop technical configuration and deployment documentation.
  • Provide technical consultancy and training to customer’s staff.
  • Provide escalated support to the customer upon implementation.
  • Provide Level-2/3 support and troubleshooting to resolve issues.
  • Liaise with vendors and other IT personnel for problem resolution.

Requirements:

  • Candidate must possess at least a Degree in Computer Science/Information Technology, Computer Engineering (Network/Security) or equivalent.
  • Preferably 3 to 4 years’ experience implementing and supporting projects.
  • Familiar with functionalities of IP networks & routing protocol, BGP, OSPF, DNS, AD, Proxy, etc.
  • Knowledge / Experience in Network Switches/Routers, Firewall, Proxy, Anti-spam and Load Balancer
  • Product certification like Cisco CCNA/CCNP, Barracuda, Fortinet, Microsoft, Trend Micro or Industry certifications like CISSP/Cloud is an advantage.
  • Receptive to 24/7 standby services support
  • A keen, positive attitude individual as well as effective team player
  • Fast learner and ability to work under minimal supervision.
  • Travelling is required for projects.


*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro helps businesses fully realize the promise of technology

No other company delivers the full spectrum of global technology and supply chain services to businesses around the world.

Ingram Micro’s global infrastructure and deep expertise in technology solutions, commerce & fulfilment solutions, cloud and mobility & lifecycle services enable its business partners to operate efficiently and successfully in the markets they serve.

Combined with distinct market insights and the trust and dependability generated from decades of strong partner relationships, Ingram Micro stands apart as the global technology services provider for the future.

For over a decade, I've been a member of the Ingram Micro family, and I'm grateful for the company's unwavering commitment to nurturing a dynamic and inclusive culture that places a high value on innovation and collaboration.

For over a decade, I've been a member of the Ingram Micro family, and I'm grateful for the company's unwavering commitment to nurturing a dynamic and inclusive culture that places a high value on innovation and collaboration.

Liew Chee Yoong Assistant General Manager – Advance Solutions (Malaysia)

It's almost been a year working with Ingram Micro, my experience at this company has been great so far, learning a lot in a fast-paced environment.

Ingram Micro has been a great support to me in many ways. It's like a university for those who are eager to learn and enhance their technical skills. Right from the start of my career, I have been given the chance to attend all the technical training I desired.

Helping businesses reach their global potential

At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.

Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. Attracting, inspiring, retaining and celebrating our best individuals is the foundation of our success.

Being clear on our own objectives means we can fully focus on the success of our business partners and associates.

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