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Eus/desktop support engineer lead

1 month ago

Selangor, Malaysia Ocbc Bank Full time

EUS/Desktop support Engineer Lead-(240000 MN)Description Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment. Manage Windows and Mac base image builds, patch updates, and resolution of end-user issues. Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software. Provide support for setup of large-scale video/audio conferences and virtual events. Manage service status, escalations, track major incidents and service issues. Coordinate updates to management and manage communications to users Participate in EUC projects including Tech Refresh and Windows Base Release upgrade. Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience. Develop automation scripts to optimise endpoint performance, deployment and maintenance. Qualifications Posses strong relationship management skills with colleagues to be able to work collaboratively with other internal or external groups and user to deliver service improvement projects and digitization initiatives. Ability to deal with conflicting priorities calmly and effectively. Excellent communication skills - written, verbal and able to influence at all levels. Showcased good interpersonal skills for customer relations and building positive rapport with peers and management. Strong analytical and research skills with ability to make sense of complex and logical problems. Preferable candidate with strong knowledge on ITIL Foundation 4.0, Incident Management software, Reporting & Analytics, and Major Incident Management. Resourceful, energetic, persevering and able to multi-task independently with confidence in time-critical environment.

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