IT Support Executive
7 months ago
Installing and configuring remote monitoring software for staff devices
- Assist staff in configuring/troubleshooting their computer hardware, software, CRM system
- To set/configure the system in accordance with the business process flow.
- To train staff on CRM system usage and any other tech needs
- To assist/troubleshoot/resolve system issues on-site and off-site and guidance to staff
- Monitoring, maintaining and keeping track of systems/hardware/software records
- Responding in a timely manner to service issues and requests.
- Exploring new technologies and systems to keep updated on the latest technology trend
- To provide reports on a daily/weekly/monthly/ad-hoc basis to respective managers.
- To perform other ad-hoc tasks as support according to operational needs
**Requirements**:
- Minimum Diploma in related field
- Own device (laptop/desktop)
- Own internet fibre at home, Minimum package 30Mbps
- Good knowledge of computer hardware and software and how to perform remote PC
- Experience in the contact centre environment will be an added advantage
- Must be in Klang Valley
- Possess own transport, must be able to travel to site/office when required
- Good command of English (Malay and Mandarin will be an added advantage)
- Freshers are also welcome to apply
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Selangor: Reliably commute or planning to relocate before starting work (required)
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