Mainframe Service Support Analyst
3 weeks ago
**Primary Responsibilities**:
- Provide 24 x 7 On-call support
- UAT/Test Print/Deallocation Support
- PGP Application Support/Maintenance/Monitoring
**Specific Duties include**:
- Perform fault analysis and resolution of operation problems
- Monitor and fine-tune the batch jobs to optimize performance
- Automate operations process
- Document processes and procedures in support of the mainframe operations
- Generate operation reports
- Provide operation and technical guidance or training
**Education/Skill/Competence requirements**:
- Degree in Computer Science or related discipline.
- 3-5 years z/OS experience with strong knowledge on:
- JCL
- Tivoli Workload Scheduler
- VSAM and IAM
- System Utilities
**Added advantage with the following skills**:
- Other mainframe scheduling product - CA7, TWS etc.
- Report distribution product - Control-D
- Software management product - ENDEVOR
- Programming language - SAS, REXX or CLIST
- AF/Operator
- File-AID
- ITIL
- BMC REMEDY
- CICS
- DB2 or IMS
- Good analytical skills and ability to work under pressure.
- Good communications skills (Oral and Written).
- Understanding of banking or financial business is advantageous.
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