CV Clinical Application Specialist

3 weeks ago

Malaysia Home Based Philips Full time
Job TitleCV Clinical Application Specialist

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But itâs not just what we do, itâs who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customersâ needs. Itâs what inspires us to create meaningful solutions â the kind that make a real difference â when it matters most.

The world and our customersâ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. Thatâs why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philipsâ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, youâll be working towards creating a better and fairer future for all.

You are responsible for

Sales support

  • Performs, as an experienced specialized worker, Clinical sales support assignments for limited number of modalities
  • Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations. Support and advise the sales force during customer acquisition.
  • Acts as an informal resource or (functional) supervisor for less experienced colleagues.
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Develop and execute winning clinical sales strategies to expand market share
  • Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations
  • Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment
  • Support new products launches

Customer Training

  • Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered
  • Conducting presentations of technical information concerning specific application clinical areas.
  • (re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment
  • Set up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits
  • Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips
  • Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
  • Exercises judgment within defined procedures/practices to determine appropriate action.
  • Builds productive internal/external working relationships

Customer Satisfaction & Feedback

  • Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
  • Report to on difficulties in optimal usage of the equipment
  • Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

You are a part of

Driving clinical decision support for products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues.

To succeed in this role, youâll need a customer-first attitude and the following

  • Bachelorâs Degree Holder in related disciplines.
  • At Least 5 years working experience in clinic and/or nursing informatics field
  • In-depth knowledge and experience with Cardiovascular products in the clinical environment
  • Excellent organizational and time management skills
  • Excellent communication and interpersonal skills
  • You enjoy interacting with customers and working closely with the sales function with a customer-first mindset.
  • Willingness to travel to client sites as needed.

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart â which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home â for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyoneâs in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isnât office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. Itâs a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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