Executive Telesales

2 months ago

Malaysia TIME's group Full time

Sales - Outbound (Call Centre & Customer Service)

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different countries in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to join us

REQUIREMENT:

Able to speak and read Cantonese .

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:

  1. Have the ability to sell on the phone as second nature.
  2. Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
  3. Be sales-minded and resourceful to hit set KPIs.
  4. Meet requirements in the areas of documentation accuracy, partner approval, and systems processing.
  5. Meet the expected daily productivity in terms of the number of calls and sales.
  6. Keep records of calls and sales and note useful information in an organized fashion.
  7. A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion.
  8. Problem solving comes as second nature; constantly striving to provide solutions which are in-sync with company offers.
  9. Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● As this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital communication.
● Able to communicate in Cantonese effectively.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable working with online business tools such as Google applications. Experience with Salesforce is a plus, but not mandatory.
● A proficient communicator with a consultative sale-driven approach.
● A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes.

Your application will include the following questions:

  1. Which of the following types of qualifications do you have?
  2. Have you worked in a call centre before?
  3. Which of the following statements best describes your right to work in Malaysia?
  4. Do you have experience working towards targets and KPIs?
  5. What's your expected monthly basic salary?
  6. Do you have experience in a sales role?
  7. How many years of experience do you have as a Contact Centre Sales Representative?

Perks and benefits:
Medical

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