IT Desktop Support Specialist

4 weeks ago


Petaling Jaya, Malaysia MVC Resources Full time
Job Summary:
  • Provide PC network and technical support to all internal and external clients
Key Responsibilities and Deliverables:
Provision of User Support
  • Receive and log all requests and incidents.
  • Manage all e-mails, response times, and resolution times according to service level agreements (SLA)
  • Aid and troubleshoot problems according to service level agreements (SLA)
  • Manage desktop uptimes
  • Procure, service, and replace components to ensure end user satisfaction
  • Component level troubleshooting and management of mobile and desk side devices
  • Ensure closure of desktop and related incidents, requests, or projects within SLA and quality requirements
  • Install, repair, and troubleshoot software
  • Upgrade software
  • Install service packs, applications, and remote management
  • Provide service desk support as per demand requirements
Installation of New or Upgraded PCs
  • Install operating system and software (machine image)
  • Install service packs
  • Transfer data from old machines
  • Assign asset names
  • Ensure user satisfaction
  • Project administration or management
Running of System Health Checks
  • Ensure that anti-virus updates are run regularly on all laptops and desktops
  • Run regular server health checks
  • Run daily back-up and tape changes
  • Run monthly back-ups
  • Run service packs and Windows updates when required
  • Record and report on any anomalies, incidents, technical problems, or risk issues
  • Test machines to ensure that they meet requirements and standards


RequirementsMinimum Qualifications:
  • IT-related diploma or degree
  • A+, N+ certification
  • Certification in SQL; DATABASE; MCSE is advantageous
Minimum Experience:
  • At least 3 years working experience in a similar role/PC support environment
Knowledge, Skills & Abilities:
  • Good communication and influencing skills, solution-oriented
  • Strong customer and service orientation
  • Strong interpersonal skills
  • Ability to work with diverse cultures and multiple levels
  • Proficiency in English is a must, demonstrate fluency in Thai both written and spoken
  • Good knowledge of MS Office and a range of PC applications


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