Store Supervisor – Tumi

3 weeks ago

Kuala Lumpur, Malaysia Valiram Group Full time
POSITION SUMMARY Assist the Store Manager in achieving sales goals, monitoring expenses and consistently provide customers with the highest level of service. To provide supervision assistance where and when necessary in the Store. To take an active role in maximizing sales – individual vs store sales target. Maintain inventory integrity – minimise stock losses & insure monthly (& daily if necessary) stock counts Foster a positive, engaging and ethical working environment

 2. KEY PERFORMANCE INDICATORS :

Achieve individual sales and store sales target Achieve high service standards as per Mystery Shopper score card Achieve high retail standard & customer registration targets as per score card Inventory Integrity, managing stock losses and conducting stock counts Personal Development, including E Learning

3. KEY AREAS OF RESPONSIBILITIES

Drive the Sales 

Work to hit individual sales target whilst assisting Store Manager to reach the store sale, profit and target. Maintain a tight control on discounting and giveaways/ discontinued products Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports

Achieve High Service Standards

Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day. Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers. Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up. Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs. Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times. Ensure visual merchandising are implemented efficiently. Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity 

Working together with Managers to manage inventory and minimize stock losses  Conduct daily, monthly stock count with the floor staff. Resolve discrepancies within 2-3 days and report all findings to Manager Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Leadership

Assist the Managers in monitoring staff tardiness record on a regular basis  Allocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;  To oversee the roster management during the absence of Managers 

Reporting

Update CRC store compilation in database on frequent basis. Responsible for all stock control documentation. Ensure timely and accurate submission. To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner Any Ad Hoc reporting as required by the Managers.

Personal Development

To have and maintain at all times competent product knowledge. Complete E-Learning Modules on timely manner.

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