Manager - Customer Service & Policy Processing

Job Title: Customer Service Manager - Automotive Industry Location: Malaysia Key Responsibilities: - Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. - Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance...

**Key Responsibilities**: - Handle policy amendments, renewals, endorsements, and cancellations promptly and accurately. - Maintain meticulous records of all policy transactions and update relevant databases. - Provide timely and professional assistance to policyholders regarding inquiries, billing, claims, and other service-related matters. - Ensure...

Quality check of documentation for policy processing - **Data capturing of policy/risk information in system**: - To ensure accuracy of risk details - Ensure policies/endorsements are issued within the turnaround time - **Sorting and dispatching of policies / endorsements, binding and filing of documents** User Acceptance Test (UAT), when required. -...

At DLS Markets, we aim to provide you with the best trading conditions, powered by both industry-leading - and cutting-edge innovative platforms. Our R&D efforts constantly push the boundaries of liquidity and usability to empower you to benefit from a truly exceptional trading environment._ **Requirements**: **Responsibilities**: - **Team Leadership**: -...

The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

**Responsibilities**: - Data Entry for new, renewal business and endorsement. - Sort and dispatch policies and endorsements, if printed in house. - Scan policies and endorsements including CABCO & CAB RI units where coinsurance & reinsurance outwards are involved and archive to e-DMS. - Allocate cessions to MNRB / Co-insurance / RI / Treaty and Net...

**Job Summary** **Key Responsibilities**: - To process reinstatement and policy coverage/benefits changes - To update non-financial changes like contact details and personal information update - To process policy changes submitted by customers/agents within turnaround time - To assist in projects/campaign related to policy management - To provide quality...

Quality check of documentation for policy processing - **Data capturing of policy/risk information in system.**: - To ensure accuracy of risk details - Ensure policies/endorsements are issued within the turnaround time. - **Sorting and dispatching of policies / endorsements, binding and filing of documents** User Acceptance Test (UAT), when required. -...

If you are looking to excel and make a difference, take a closer look at us - Key responsibilities and Accountabilities: - Credit Policy: - Review and update PFS Credit Policies from a risk perspective (credit, operational, regulatory compliance) as well as process flow efficiency and effectiveness. - Establish / streamline / enhance the underwriting...

Provide policy guidance and support to content moderation and quality teams within a specific market and product line, including policy assessments in local languages and with market knowledge. - Support regular and ad-hoc processes to improve content policy understanding - Maintain complete and up-to-date policy documentation for a specific market and...

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food...

Plan and execute a marketing strategy for the organization and for new and existing products or services - Oversee the implementation of the marketing strategy - Develop a brand strategy - Set and administer an annual marketing budget - Create and manage a calendar of events - Guide the day-to-day activities of the marketing & amp, media team - Continually...

The Customer Service Operations Manager is responsible for overseeing all customer service operations for our BPO client accounts. This includes managing a team of customer service representatives, ensuring operational efficiency, maintaining high quality standards, and meeting client performance metrics. Key Responsibilities: - Manage a team of customer...

**Role**:Chat Support Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: chat - Malaysian that can speak in Cantonese and English, as staff will support Hong Kong market. Must be able to type in traditional mandarin English is...

**Overall Job Function** - To establish and manage the technical service provided by authorized service provider and maintain internal IT equipments. - In summary: - Pre sales, Post sales and Internal IT support. **Responsibilities** 1. Provide pre-sales support activities such as Technology Updates and Product training to sales staff consisting of...

**Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

Responsibilities: - Provide exceptional customer service by promptly responding to inquiries, resolving issues and addressing concerns effectively. - Assist in the collection of materials for customer subscriptions, ensuring accuracy and timely processing. - Collaborate with cross-functional teams to coordinate service fulfilment and delivery status...

Responsibilities: - Provide exceptional customer service by promptly responding to inquiries, resolving issues and addressing concerns effectively. - Assist in the collection of materials for customer subscriptions, ensuring accuracy and timely processing. - Collaborate with cross-functional teams to coordinate service fulfilment and delivery status...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Industry**:Mult - level Marketing **Location**:Bangsar South **Headcount**:1 **Tenure**:Permanent **Remuneration**:Basic Salary **Responsibilities**: - To effectively carry out the duties of a customer service personnel in order to achieve total customer satisfaction and corporate objectives. - Process customer order, sales processing, goods...