SO, Customer Service, Wealth Banking
3 weeks ago
SO, Customer Service, Wealth Banking
Posting Date: 04-May-2023 Location:Kuala Lumpur, Wilayah Persekutuan, MY
Company: United Overseas Bank (Malaysia) Bhd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.
Business Banking
We develop integrated products and services targeted at helping small and medium-sized enterprises across the region progress through different stages of growth. These include innovative solutions and initiatives in areas of working capital loans, operational efficiency and currency exposure.
Job Responsibilities
Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making Develop and apply thorough knowledge of practices and procedures to accomplish team goals Assist immediate manager with team motivation and performance monitoring Mentor associates to improve individual performance Consistently achieve individual and team performance targets under little to no direct supervision Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Job Requirements
Proficient in Microsoft Office Effective verbal and written communication skills Sales experience Excellent influencing and relationship management skills Proven ability to work under limited supervision and seek out advancement opportunities Excellent technical and data entry skills, including utilizing a 10-key touchpad Proven ability to creatively solve problems Diploma or equivalent-
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