Service Engineer
Found in: Talent MY C2 - 1 week ago
Perform field service machine maintenance, calibration, and repair.
Carry out Coordinate Measuring Machine (CMM) - (including Metrotomography and optical microsystem), installation, commissioning, warranty support.
Support in local and regional exhibition and seminar
Support in planning the Service team's work activities by working closely with the Administrator.
Handle customers' request based on priority and importance, or as requested by Service Manager
Support to enforce adherence to documented operation procedures and machine check lists
Monitor repair part failure frequency and make recommendation for stocking
Support to plan and recommend service tools requirement
Ensure calibration standards and tools validity
Collaborate & support the team in getting the job/request completed.
Promote services and new service product to customer.
Administrative
Ensure Customer Care Ticket (CCT) & Service Order (SVO) are created before attending to job request.
Update SVO daily & submit Service Order Confirmation (SVOC) promptly for billing process.
Submit Customer Perfect Order (CPO) & draft commissioning certificate to Administrator for further processing immediately after each New CMM installation.
Prepare draft calibration report immediately after calibration service to Service Manager for approval
Job Requirements:
Diploma or degree in Mechanical, Mechatronics, Electrical/Electronic Engineering or related
Minimum 3 years experience in equipment repair and maintenance (field service), preferably in related industry (precision, quality assurance / quality control, automotive, aerospace, machinery, electrical & electronics etc.)
Experience in customer service with good communication skills
Possess analytical mind and problem-solving skills
Able to work independently and as a team
Has good command on spoken and written English
Customer centric
Your ZEISS Recruiting Team:
Deirdre Tracy Fernandez-
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