Customer Care Executive

2 weeks ago


Kuantan, Malaysia Rentokil Initial Full time

We are looking for a motivated, dynamic Customer Care Executive (Indoor) - 4 months Contract (Convertible to permanent based on performance) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

  • The candidate will play an active role in renewals and retaining customers & to achieve sales target given
  • By providing excellent after sales service and regular communication between the customer and the Company
  • Work closely with other team members to provide strong team representation in meeting customer’s expectations
  • Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling/cross selling
  • Work closely with other team members to assist in collection

Requirements

The ideal candidate will possess:

  • Minimum a Diploma in related discipline of studies with proven track record in customer care environment
  • Highly successful at converting clients with the ability to adhere to KPI's to ensure success
  • Driven by data and building a network of excellent customer relationships
  • Good communication skills and has the ability to communicate fluently on the phone
  • Call centre experience is an added advantage
  • Good planning and organisational skills with attention to details.
  • Ability to prioritise tasks with effective time management
  • Good understanding of Business clients in your designated locations

Highly Desirable:

  • Excellent customer service via phone & negotiation skills
  • Ability to reach & exceed up selling targets
  • Versatility to build rapport with people at all levels
  • Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
  • Commercially focused acumen

Benefits

Rewards and Benefits

  • Attractive base salary and incentives
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
  • Out-patient & Specialist Coverage
  • Dental & Optical Coverage
  • Additional Retirement benefits
  • Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Kuantan No.50&52, IM3/2 Mahkota Industrial Park, Bandar Baru Indera Mahkota 25200 Kuantan



  • Kuantan, Malaysia CXL Executive Sdn Bhd Full time

    **FIELD COLLECTION EXECUTIVE- IMMEDIATE HIRING** **REQUIREMENTS** - Minimum Diploma Holder in any related field - Required languages: Bahasa Melayu & English - Good communication skill - Able to start work immediately (within 1 or 2 weeks) - **Fresh graduate are encourage to apply** **JOB DESCRIPTIONS** - Maximize collection effort and work as team in...


  • Kuantan, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements** - Required languages: Bahasa Melayu, Bahasa Inggeris. - Good complexion and well groomed. - SPM/Diploma/Certificate in beauty/makeup course will be an added advantage. - Customer and sales oriented. - Preferably with promoter experience. - Able to work shifts, weekends and public holidays. - Full-time positions. **Responsibility** - Provide...

  • Admin Executive

    2 weeks ago


    Kuantan, Malaysia Eurasian Consultancy Full time

    **Position**: Admin Assistant (Agent Care Executive) **Location**: Lorong Haji Ahmad 10, Taman Galing, Kuantan, Pahang. **Salary**: RM 2,500 - RM 4,000 **Working hours**: Monday - Friday (9am - 6pm) **Responsibilities** - To manage the branch daily operation & administration system in real estate field. - To assist the management and implementation of...


  • Kuantan, Malaysia Cxl executive Full time

    **Area of responsibilities**: - To assemble repair team when breakdown occurs. - To assist the engineer to identify the causes of breakdowns and to administer repair work at the site of breakdown. - To organize and conduct the maintenance work on the equipment, rectifier and cabin as per scheduled. - To organize and conduct routine patrol check on the...

  • Housekeeping

    6 days ago


    Kuantan, Malaysia KUANTAN CLINICAL DIAGNOSTIC CENTRE SB Full time

    Domestic housekeepers are responsible for all the household activities in a private house. They oversee and execute duties according to the needs of the employer such as cooking, cleaning and washing activities, taking care of children and gardening. They order supplies and are in charge of expenditures allocated. Domestic housekeepers may supervise and...


  • Kuantan, Malaysia RedRadar International Sdn Bhd Full time

    Conducting comprehensive eye exams to diagnose vision problems and eye diseases. - Prescribing and fitting eyeglasses or contact lenses to correct refractive errors. - Providing treatment for eye conditions such as glaucoma, cataracts, and macular degeneration. - Monitoring and managing patients with chronic eye diseases. - Educating patients on proper eye...


  • Kuantan, Malaysia Tiong Nam Logistics Solutions Sdn Bhd Full time

    To maintain & grow sales revenue from key accounts and new customers to meet the company's budgeted revenues and profitability for new business through sales & marketing activities. - To follow up with customers and assist in solving customers' issues. - Continuously maintaining & building a good rapport with customers key personnel and working closely with...

  • Outlet Assistant

    5 days ago


    Kuantan, Malaysia AGift with Care (Universal Joy Sdn Bhd) Full time

    **Working Location: East Coast Mall, Kuantan, Pahang** - Greet, serve and provide assistance to customer. - Distribute perfume blotters diligently to attract customer. - Approach customers, identify their needs, and recommend products to fulfill their needs. - Ensure customer satisfaction by providing good customer service. - Achieve given sales target and...

  • Sales Executive

    15 hours ago


    Kuantan, Malaysia Tools & Machinery Parts Supplies Sdn. Bhd Full time

    **Duties & Responsibilities**: - Responsible for the sales and marketing activities of company products distributed by the company in the assigned territory. - Manage project/order awarded and ensure every aspect is covered and completed within the customer’s requirement. - Prepare sales proposals/quotations and prompt responses to customers and ensure...

  • Shop Assistant

    3 weeks ago


    Kuantan, Malaysia Rakanda Enterprise Sdn Bhd Full time

    Shop Assistant - Receiving, unpacking and arranging new stocks delivered. - Arranging and labelling goods in the display shelves - Assisting customers in finding the products they’re looking for - Addressing customer complaints and inquiries - Sharp, precise and very careful in handling the job - Hardworking and positive in all instruction given -...

  • Sales Executive

    4 days ago


    Kuantan, Malaysia NURACHEM SDN BHD Full time

    Responsible for the sales targets, goals, policies and procedures of all type of sales under Nurachem Sdn bhd and its related subsidiary companies. - To visit a minimum of 6 customers per day. - Assist in the related sales process whenever required for Nurakleen Services Sdn Bhd and its subsidiary companies - Assist in the follow-up on related sales...


  • Kuantan, Malaysia CapitaLand Full time

    Description Manage brand equity- Analyse market research findings on brand awareness and association - Support the development of brand guidelines according to overall brand image - Conduct training to internal stakeholders on brand guidelines - Maintain the performance of organisation's website and digital and social media platforms and their...

  • Sales Executive

    6 days ago


    Kuantan, Malaysia Manpower staffing (M) sdn bhd Full time

    Drive the achievement of team targets by taking full ownership of individual performance & actively participating in a high-performance team culture - Contribute to state volume, share, and profit targets through utilization of all relevant resources and Return on Investment principles. - Develop long-term commercial relationships with key customers and...


  • Kuantan, Malaysia DREAMYZALINA ENTERPRISE Full time

    Criteria: 1. Boutique or retail or online sales experience = 1 year and above 2. Good in communication skills; verbal and written 3. Reliable, with high integrity and strong work ethic 4. Ability to work as part of a team 5. Good appearance and attitude 6. Computer literacy 7. Ability to keep a positive attitude in a fast-paced environment Job Description:...


  • Kuantan, Malaysia Manpower Staffing Services (Malaysia) Sdn Bhd Full time

    Drive the achievement of team targets by taking full ownership of individual performance. - Contribute to state volume, share, and profit targets through utilization of all relevant resources and Return on Investment principles. - Develop long-term commercial relationships with key customers and leverage these relationships for the commercial benefits of the...

  • Account Executive

    4 days ago


    Kuantan, Malaysia NURACHEM SDN BHD Full time

    **A. Invoicing**: - **Preparing monthly invoices and cashs bills for Nura Industrial Sdn bhd.**: - **Preparing cash bills for Nurachem Sdn Bhd and Nurakleen Services Sdn Bhd (back up).**: - **Attach DO and documents with invoices before submitted to customer.**: - **Back up Senior Account Executive while she’s not in the office.**: - **Updating...


  • Kuantan, Malaysia Anaika Collection Sdn Bhd Full time

    **As a Assistant Store Manager, you are expected to..** - Assist in leading the Store by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence. - Oversee all aspects of store performance through sales management, operational excellence and people leadership, as well as store visual aesthetics and...

  • Premier Banking

    2 weeks ago


    Kuantan, Malaysia OCBC Bank Full time

    Premier Banking - Relationship Manager (Kuantan)-(2400001U) Description Roles & Responsibilities What you’ll do: Hold key responsibility to acquire, develop and deepen relationship with a portfolio of premier banking customers in accordance with relevant business goals. To provide professional wealth advisory, financial analysis and...

  • Nutritionist

    15 hours ago


    Kuantan, Malaysia RUYI HOLDINGS SDN BHD Full time

    Provide nutritional consultation and recommend suitable solution to customers - Taking care of customers’ enquiries about health information as well as answering online enquiries about products - Perform nutrition screening with reliable screening tools to evaluate customer’s risks - Collaborate with sales and marketing team to carry out the branding and...


  • Kuantan, Malaysia FARM RESORT (GAMBANG) SDN BHD Full time

    Responsibilities: 1. Assisting Landscape Manager to develop and maintain a comprehensive landscape maintenance plan for the resort. 2. Lead the team including the foreign workers in the execution of daily tasks, including watering, mowing, trimming, pruning, planting, and fertilizing. 3. Assist in the design and implementation of new landscaping projects,...