Commercial Director

4 weeks ago

Kuala Lumpur, Malaysia Funding Societies | Modalku Group Full time

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp.This position is within our payments team.

Modalku | Funding Societies and CardUp joined forces to provide a comprehensive digital financial solutions for SMEs: Elevate. The platform allows SMEs to effortlessly manage and pay expenses and receive payments within one seamless digital platform. This position is within our payments team. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes. And here at Funding Societies | Modalku we live by our core values:

  • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
  • Grow Relentlessly: Strive to become our best, most authentic selves.
  • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
  • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
  • Focus on Impact: Create impact through bias for action and tangible results.

We are looking for an experienced Commercial Director to spearhead our growth in Malaysia.  You will be an individual with an entrepreneurial mindset, strong leadership skills, and the ability to create commercial strategies, deliver an exceptional customer experience and exceed sales targets. You will keep abreast of trends and market conditions to provide strategic advice to upper management while ensuring success metrics of each team are met. 

What you will do:

  • Lead the Customer Servicing, Sales and Partnerships team to achieve aggressive growth performance.
  • Develop and implement commercial strategies according to company goals and objectives, to accelerate growth.
  • Drive new clients acquisition, growth of existing accounts and adoption of a breadth of solutions to achieve revenue targets and positive contribution margins.
  • Manage the sales team in pipeline discipline, taking a data driven approach to managing performance and report to senior management on commercial activities using key metrics.
  • Negotiate commercial arrangements and execute whether via sales, marketing or product development to achieve revenue targets.
  • Deliver an exceptional customer experience at all times, establishing servicing SOPs and ensuring customer needs are addressed.
  • Set team-based targets, hold the team accountable to achieving these and reset the bar each month
  • Obtain feedback from clients on our products and services, collaborate cross functionally with marketing and product to implement improvements as well as encourage cross sell within Modalku ecosystem

Requirements

What we are looking for:

  • Minimum 8 years of payments experience and team leadership experience.
  • Extensive payments experience, across SME and mid market & In-depth understanding of selected SME industries.
  • Experience building from the ground up, not limited to start-ups, but also driving key strategic initiatives within larger organizations
  • Hard working, proven experience in qualifying customers and handling an extensive daily call volume.
  • A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
  • Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time
  • Candidate must be adaptable to constantly changing requirements, and to be independent and highly disciplined.
  • Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality.

Benefits

  • Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
  • Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
  • Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
  • Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
  • Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
  • Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

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