Supervisor, Shareholder Services M/F

4 weeks ago


Cyberjaya, Malaysia CACEIS Full time

Job description

Supervisor, Shareholder Services is responsible in ensuring the team accurate and timely operation of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Shareholder Services structures.

Region: Lux
Working Hours: 3pm -12am or 4pm -1am

What will you do?

Manage the day-to-day activities for Dealing, Reporting and Settlement including validation. Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s. They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement. Monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels. Promote Cacies’s Values and Golden Rules. Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization. Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include:
> Trade processing
> Dispatching
> Cash Processing
> Electronic Dealing
> Reporting
> Distribution All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients. Perform quality checks or second level validation on output from the team. Ensure daily cut-offs are adhered to in accordance with the SLA. Ensure quality and timeliness around all activities. Ensure queries are managed effectively. Liaise with other department units to ensure high-quality service provided to clients. Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events. Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume. Participate in any training as directed by the Manager, Shareholder Services. Complete any necessary or recommended internal or external structured training programs and modules. Ensure all team deadlines are met with a very high level of accuracy. Ensure all documents are carefully reviewed by team capturing all instructions & information accurately. Review and monitor the client workflow queue to ensure all items action within SLA. Provide high quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes. Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.) Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow.
  • Supervisor Helpdesk

    4 weeks ago


    Cyberjaya, Malaysia Rafulin FMS (Selangor) Sdn Bhd Full time

    **Job Title**: Help Desk Supervisor **Job Location**: Rafulin FMS (Selangor) Sdn Bhd, Cyberjaya **Job Summary**: Monitor the Helpdesk activities are adhere to the business service level agreement to ensure; - Scheduling of activities in accordance with the daily schedule and customer request. - Zero WO (Work Order) pending. - Zero Nonperformance on the...

  • Building Manager

    4 weeks ago


    Cyberjaya, Malaysia HARTAMAS ASSET MANAGEMENT SDN BHD Full time

    a) Working closely with the Developer/Joint Management Committee/ Management Committee of said building, and the various sub-committees in particular, to achieve the objective of upgrading and maintaining the building; b) Monitoring the day to day operation of the building in accordance with policies, procedures and standing orders issued by the assigned...


  • Cyberjaya, Malaysia M.K.N SERVICES SDN BHD Full time

    1)Preparing Directors’ Circular Resolution i) To prepare resolutions and arrange for, follow up and keeping track on signatures of resolutions and relevant documents in connection therewith. 2)Maintaining Statutory Registers or Books of all companies in EMKAY Group and other related companies i) A register of present and past directors and Secretaries ii)...


  • Cyberjaya, Malaysia ALAMI TECHNOLOGIES SDN BHD Full time

    ALAMI Technologies Sdn Bhd is a full-fledged IT company with expertise in Geospatial Solution, Application Development, and Application Infrastructure Services. We have technological competence and have partnerships with leading technology providers. Incorporated in Malaysia in 2007 (registration number 200701007993 (765995-D)), the company is registered...


  • Cyberjaya, Malaysia Times Consult Full time

    **Responsibilities** - Handles customer enquiries and complaints - Reports problems, potential crisis and complaint to supervisor for service improvement - Provides advice to Customer Service Representatives (CSR) on handling customer enquiries **Requirements**: - Diploma or Bachelor Degree in any discipline **Salary**: RM3,500.00 - RM4,500.00 per...

  • Chef / Tukang Masak

    4 weeks ago


    Cyberjaya, Malaysia Cyclo Bike Cafe & Services Full time

    List-ID: 103175600Today 19:50 **Job Description**: - Cafe di Cyberjaya - Berpengalaman dan mahir dalam bidang masakan - Boleh memasak makanan lokal dan western atau goreng-goreng. - Mengutamakan kebersihan ketika memasak - Boleh bekerja dalam tekanan - Warganegara diutamakan - Bukan warganegara boleh memohon jika mempunyai permit - Job Details **Job Info...

  • Customer Service

    4 weeks ago


    Cyberjaya, Malaysia JOBSTORE.COM Full time

    **Responsibilities**: - Provides meaning-for-meaning interpreting. - Follows interpreter protocols as per training, policies, and procedures. - Follows all policies and procedures related to information confidentiality and interpreter ethics. - Attends all required training. - Maintains confidentiality as policies. - Uses standard office equipment such as...


  • Cyberjaya, Malaysia ManpowerGroup Full time

    Primary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...

  • Kitchen Helper

    1 month ago


    Cyberjaya, Malaysia Acerbic Synergy Full time

    Company: Restaurant Akasia Industry: F&B Location: Cyberjaya **JOB RESPONSIBILITIES** - Unloading food supplies from delivery suppliers. - Meals preparations: washing, cutting, peeling, and slicing ingredients. - Packing takeout orders for customers. - Clearing and cleaning tables for Waitstaff when necessary. - Refilling condiments or other supplies at...

  • Manager, Marketing

    1 month ago


    Cyberjaya, Malaysia ENGIE SERVICES MALAYSIA SDN. BHD. Full time

    Requisition ID: 16590- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000**About Us**: ENGIE is a global energy player, focused on renewables and low-carbon decentralized energy infrastructure. The Group is pillared by 4 key businesses - Renewables, Energy Solutions, Networks, Thermal & Supply, and together with our 170,000 employees, we are committed to...

  • Ao Chargeman

    4 weeks ago


    Cyberjaya, Malaysia SSRV (M) Sdn Bhd Full time

    Carry out repair and routine maintenance duties on equipment, building facilities and offices, building systems, grounds, and structures - Coordinate efforts with company’s contracted HVAC vendors to ensure company HVAC systems are functioning perfectly - Perform inspection, maintenance, repairs, and installation of air conditioning systems - Carry out...


  • Cyberjaya, Malaysia ENGIE Full time

    Requisition ID: 22459- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Assistant Manager, Operation & Maintenance - Manage and administer the **Computerized Maintenance Management System (CMMS)** at diverse client locations, offering training to both new and existing users for continual improvement post-implementation. - Ensure the routine and preventive...


  • Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.You will be responsible...


  • Cyberjaya, Malaysia ENGIE Full time

    Requisition ID: 23496- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Site Safety Supervisor - Overseeing solar project HSE implementation and compliance - Assist and advice project manager and construction team in all EHS matters & EHS-related regulatory matters on compliance to ensure their statutory duties, particularly in the area of identification...

  • Service Crew

    7 days ago


    Cyberjaya, Malaysia Reindeer Full time

    **Immediate Hiring!** Salary : RM1800 ++ Location : Llaollao, DPULZE Shopping Centre, Cyberjaya Job Responsibilities 1) Greet every customer with a big smile and enthusiasm while attending to their request. 2) Make sure day-to-day operation are carried out smoothly. 3) Ensure every product served to customers are made with passion and have the highest...


  • Cyberjaya, Malaysia Cretev Sdn Bhd Full time

    1. To monitor stationery stock and prepare monthly stock report. 2. To raise requisition for purchase when the stocks reaches the minimum level 3. To receive, check, record and label items purchased from suppliers and to store them 4. To administer the distribution of stationaries upon receiving the stationaries request form 5. To check faults on office...

  • Cafe Manager

    4 weeks ago


    Cyberjaya, Malaysia PRO OFFICE TECHNOLOGY SDN BHD Full time

    Responsible for but not limited to, working closely in a supervisory role with staff members, overseeing scheduling, monitoring productivity and providing feedback to ensure staff are providing the best experience to customer. Also responsible in monitoring budgets, including expenses, sales and profit margins. Responsible to track and maintain inventory to...

  • Parcel Driver/rider

    1 month ago


    Cyberjaya, Malaysia IPLANNER LOGISTIC SDN BHD Full time

    Jawatan ni untuk parcel delivery - Registration ni hanya untuk seminggu sebelum masuk kerja. - Limit umur (18-50Tahun) - Android User (Iphone user akan direject) - Mempunyai Kenderaan Sendiri MOTOR/KERETA/ MPV/ VAN/ 1 ton lori (bonded) - Warga Malaysia sahaja, dengan lesen yang sah - Mampu menghantar lebih daripada 100 bungkusan sehari - Boleh berkomunikasi...


  • Cyberjaya, Malaysia ENSOFT CONSULTING SDN BHD Full time

    ENSOFT CONSULTING SDN BHD EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Centre Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting. We provide an array of services. - Web Design & Development - Software Application Support - On-site System Support - Network/Data Centre...

  • Cafe Crew

    4 weeks ago


    Cyberjaya, Malaysia Acerbic Synergy Full time

    Company: SHE'S COFFEE Industry: F&B industry Location: Cyberjaya - Greeting customers and assisting with seating arrangements - Taking customer orders accurately and efficiently - Preparing and serving food and beverages - Operating cash registers and handling financial transactions - Cleaning and sanitizing work areas, dining tables, and seating areas -...