Greeter (1 year contract)
4 weeks ago
1. Client Welcoming
Upholds the Cartier image by maintaining professional demeanor at all times Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism Welcomes and greets the client upon arrival in the boutique and/or boutique area Thanks clients upon departure2. Waiting Time Management
Informs clients about the approximate waiting time, or, when applicable, manages the waiting time using the available tool/application Allocates the clients to an available Sales Associate using the available tool/application. Provides information on stock (availability, pricing) and storytelling about the Maison and the boutique With client’s consent, collects client data as a first phase discovery Makes a boutique discovery for all clients that wish to when circumstances permit3. Client Flow & Orientation
Answers client questions and/or assesses clients’ needs in regards to orientation Assures prompt and positive actions on client questions, requests, concerns, suggestions, and complaints. Directs the client to the appropriate representative according to the appointment time slot Ensures the client flow is smooth within the boutiqueQUALIFICATIONS
· Good interpersonal skills and good team-player
· Be digitally savvy and have strong organization skills
· Provides excellent service and client focused
· Exercise flexibility and take the initiative to serve at the highest standard
· Maintain excellent communication in English
· Proficiency in Mandarin is a strong plus to manage Chinese speaking clients
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