Senior Officer, Card Operations Processing Centre

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank Full time

Senior Officer, Card Operations Processing Centre - Chargeback Unit

Posting Date: 06-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY, 59000

Company: United Overseas Bank (Malaysia) Bhd

Job Description

Handling credit card disputes from customers and merchants. Follow-up with customers and merchants or relevant party on required documents and clarification of dispute. Handling of dispute resolution with affiliate banks timely in accordance to card scheme rules and regulations. Handling cases from Ombudsman of Financial Services. Handling inquiries and correspondence with customers and merchants. Reconciliation and general ledgers. Ad-hoc assignments or tasks assigned by Supervisor.

Requirements

Possess at least a Bachelor Degree or equivalent Strong analytical skills, eye for details and able to handle multi-tasking. Good English communication and written skills Good interpersonal skills and strong team player For AVP position, possess domain knowledge in card scheme dispute resolution rules and regulations, and with 5 - 6 years relevant experience

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