Executive Call Centre/ Contact Centre

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

About the RoleThis is an exciting opportunity to join our Contact Centre team as a Customer Service Executive. You will be handling inbound calls from customers, responding to their queries and resolving issues in a professional and timely manner.

About the RoleThis is an exciting opportunity to join our Contact Centre team as a Customer Service Representative. You will play a crucial role in delivering exceptional customer experiences and ensuring that our clients receive accurate and timely information.Key ResponsibilitiesProvide customer service and support via inbound calls.Handle customer...

We are looking for a skilled Contact Centre Specialist to join our team. As a Contact Centre Specialist, you will be responsible for handling inbound calls, providing personalized customer service, and ensuring quality assurance.Main Responsibilities:To achieve first call resolution where possible and follow up with customers on unresolved issues.To perform...

About the JobWe are seeking a highly experienced and skilled Call Centre Manager to join our team at Telecontinent. As a key member of our leadership team, you will be responsible for driving the strategy and operational excellence of our contact centre.Key Responsibilities:Develop and implement strategic plans to improve customer satisfaction, quality, and...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

**Responsibilities** - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system - Ensure effective and timely follow-up with internal and external parties on pending cases - Manage and resolve customers’ complaints and feedback with a good closure - Perform any other duties that may be assigned...

Company OverviewTalent Recruit is representing a leading developer, owner and operator of integrated resort facilities in Asia and Europe. The company continues to expand and is seeking an experienced professional to fill the role of Assistant Contact Centre Manager.Job Responsibilities:Support the manager in leading and motivating shift supervisors to...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 8 Days Ago job requisition id 24120405Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24120407Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030336Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030334Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 2 Days Ago job requisition id 25030335Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 22120242Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...

Welcome to Prudential Hong Kong Limited, where we pride ourselves on our commitment to customer excellence. As a Contact Centre Executive, you will play a vital role in shaping our customer experience.About the Role:Provide expert-level support to customers via phone, resolving their queries and concerns in a timely and effective manner.Maintain accurate...