Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time
About the Job

We are seeking a highly experienced and skilled Call Centre Manager to join our team at Telecontinent. As a key member of our leadership team, you will be responsible for driving the strategy and operational excellence of our contact centre.

Key Responsibilities:
  • Develop and implement strategic plans to improve customer satisfaction, quality, and productivity.
  • Lead a team of contact centre agents, providing coaching, guidance, and performance management.
  • Maintain and improve call centre operations by monitoring system performance, identifying and resolving problems.
  • Meet financial objectives by estimating requirements, preparing budgets, and analyzing variances.
About You:
  • A high school diploma or equivalent; a higher degree in a relevant discipline is highly appreciated.
  • Certified Call Centre Manager (CCCM) or equivalent qualification is a plus.
  • Proven experience as a call centre manager or similar position.


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the OpportunityWe are seeking a highly experienced Global PPC Operations Manager to join our marketing team at BID Operations. As a key member of our operations team, you will be responsible for managing our global pay-per-click (PPC) operations, ensuring seamless execution and optimal campaign performance.ResponsibilitiesGlobal Campaign Management:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia3 days ago Be among the first 25 applicantsThe role requires a high level of attention to detail and problem-solving skills. The individual will be expected to provide efficient and proactive support to ensure smooth operations, maintain communication with internal teams, and handle...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job Summary:We are seeking an experienced Support Desk Professional to join our team at BID Operations Kuala Lumpur City. The successful candidate will be responsible for providing exceptional customer service to our clients across various communication channels, including live chat, email, and telephone.Key Responsibilities:Client Engagement: Engage with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the JobBID Operations is seeking a Senior Campaign Manager to lead our campaign management efforts in Southeast Asia (SEA) and Europe. As a senior member of our marketing team, you will be responsible for developing and executing multi-channel campaigns that drive business results.ResponsibilitiesCampaign Planning: Develop and execute comprehensive...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the Company:BID Operations is a dynamic company that operates in the IT Services and IT Consulting industry. We are seeking a highly motivated Client Relationship Manager to join our team in Kuala Lumpur City.Responsibilities:Client Acquisition: Identify new business opportunities and establish relationships with potential clients.Client Retention:...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the Role:BID Operations is seeking a highly motivated Customer Service Representative to join our team in Kuala Lumpur City. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients across various communication channels.Responsibilities:Client Support: Deliver outstanding customer service to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the Role:We are seeking a seasoned Digital Marketing Strategist to join our team at BID Operations. In this role, you will be responsible for planning, executing, and optimizing PPC campaigns across multiple platforms, including Meta, Google Ads, Spotify, Naver Ads, and others.Key Responsibilities:Plan and execute PPC campaigns to achieve desired ROAS...

  • Senior Campaign

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance ManagerBID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsKey ResponsibilitiesPaid Media & Campaign ManagementPlan, execute, and optimize PPC campaigns across Meta, Google Ads,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    About the RoleWe are seeking a highly skilled Digital Performance Marketing Lead to join our team at BID Operations. As a key member of our marketing team, you will be responsible for leading our digital performance marketing efforts across Southeast Asia (SEA) and Europe.Key ResponsibilitiesPaid Media Management: Plan, execute, and optimize paid media...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels.Main ResponsibilitiesDeliver outstanding customer service to clients...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    Job Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at BID Operations Kuala Lumpur City. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.Key Responsibilities:Deliver...

  • Senior Campaign

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSenior Campaign & Performance Manager3 weeks ago Be among the first 25 applicantsPlan, execute, and optimize PPC campaigns across Meta, Google Ads, Spotify, Naver Ads, and other paid platformsImplement A/B testing frameworks to maximize ROAS and conversion ratesOwn the campaign tracking...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations Kuala Lumpur City, Federal Territory of Kuala Lumpur, MalaysiaWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and...

  • Operations Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet Malaysia Full time

    Add expected salary to your profile for insights.Are you a passionate leader with a flair for operational excellence and guest satisfaction?Join us as our Manager, Hotel Operations and take the helm in ensuring smooth operations across our luxurious all-suite property.What You'll Do:1. Hotel Operations Management:Oversee daily hotel operations, ensure high...

  • Operations Manager

    1 day ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    About the RoleAs an Operations Manager at Standard Chartered, you will be responsible for leading a team of cash management professionals in achieving service quality and meeting productivity standards. Your primary goal will be to ensure that all operations are executed efficiently and effectively, with a focus on delivering exceptional client...

  • Operations Manager

    24 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Full time

    Citigroup Operations Management OpportunityAt Citigroup, we're committed to helping our clients achieve their goals. As a KYC Operations Manager, you'll play a critical role in ensuring the smooth execution of our business processes. This is an excellent opportunity for someone who wants to work with a global leader and develop their skills in operations...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

    Job DescriptionAs a Senior Operations Manager, you will play a vital role in driving the success of our IT EPIC Team in Global Operations Management. You will be responsible for independently taking ownership of problems and incidents, ensuring process adherence, and driving major incidents to resolution.The team is closely knit together by their skillset,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Job OverviewAqi Intl is seeking an experienced IT Operations Manager to oversee the daily operations of our SMC team and ensure that infrastructure, systems, networks, and applications are running smoothly.ResponsibilitiesDevelop and implement policies, procedures, and processes to improve IT operations and increase efficiency and productivity.Manage...

  • Operations Manager

    4 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hatch Asia Full time

    "Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.The Manager Operations leads a team responsible for operational activities ensuring effectiveness and...