Operations Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Jobstreet Malaysia Full time

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Are you a passionate leader with a flair for operational excellence and guest satisfaction?

Join us as our Manager, Hotel Operations and take the helm in ensuring smooth operations across our luxurious all-suite property.

What You'll Do:

1. Hotel Operations Management:

Oversee daily hotel operations, ensure high service standards, and collaborate with department heads to deliver exceptional guest experiences.

2. Building Facilities and Management Office:

Manage building facilities and the Management Office, ensuring compliance, maintenance, and seamless integration with hotel operations.

Responsibilities:
  • Oversee daily hotel operations across Front Office, Housekeeping, F&B, Maintenance, Kitchen, and Security.
  • Support building facilities management to ensure seamless integration between hotel and property operations.
  • Develop strategies to enhance guest experiences and operational efficiency.
  • Manage budgets, monitor financial performance, and drive profitability.
  • Lead and mentor cross-functional teams to maintain high standards of service.
  • Implement SOPs for both hotel and building operations, ensuring compliance and safety.
Job Requirements:
  • Bachelor's Degree in Hospitality Management, Business, or a related field (preferred).
  • Proven experience in hotel operations across multiple functions.
  • Facilities management experience is a plus.
  • Strong leadership, financial, and problem-solving skills.
  • Proficient in analyzing operational metrics and implementing action plans.
  • Familiarity with hotel management software, such as Opera PMS (an added advantage).
  • Excellent communication and interpersonal skills.
  • Flexibility to work varied shifts, including weekends and public holidays.
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