Call Centre Agent

5 months ago


Kuala Lumpur, Malaysia UM SPECIALIST CENTRE Full time

**JOB DESCRIPTION**:

- Make outbound calls to patients to book/reschedule appointments.
- Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
- Provide excellent and high-quality service in a timely and professional manner.
- Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
- Establish sustainable relationships and engage customers by taking the extra mile

**JOB REQUIREMENTS**:

- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing.
- Experienced in the Medical/Healthcare industry will be added value.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills

**Salary**: From RM1,500.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Night shift
- On call
- Weekend jobs

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (required)



  • Kuala Lumpur, Malaysia Hilton Full time

    MAGIC Call Centre Agent A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls...


  • Kuala Lumpur, Malaysia Hilton Full time

    A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...

  • Call Centre Supervisor

    2 months ago


    Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time

    **Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...


  • Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time

    **Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...


  • Kuala Lumpur, Malaysia Teleperformance Malaysia Full time

    **Job Details** - Company: Teleperformance Indonesia - Job Title: Call Centre Agent - Language Requirement: Mandarin+ English - TP Code: ID-TP-CCA-Mandarin - Location: Yogyakarta, Indonesia - Shift: 5 working days (Rotational shift) **Job Highlights** - Social Security coverage for incidents such as death and work-related accidents. - Access to National...

  • Call Centre

    5 months ago


    Kuala Lumpur, Malaysia Chailease Berjaya Credit Sdn Bhd Full time

    I am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in Creativity skills, my focus on building strong professional relationships has been a valuable asset throughout my career. Pay: RM1,130.45 - RM4,509.87 per month **Education**: - STM/STPM...


  • Kuala Lumpur, Malaysia Great Eastern Malaysia Full time

    Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

  • Call Centre Trainer

    6 months ago


    Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    Position: Call Centre Trainer Project : Social Media & Ecommerce Account Type: 1 year renewable contract Location: Public Bank 2, Raja Chulan Time : Office Hours, Monday to Friday Qualification: - Have at least 1 -2 years experience in Training Call Centre - Have experience in e-commerce industry Job description: - Conduct any kind of trainings...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE AGENT** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS Marketing **SALARY...

  • Quality Auditor

    5 months ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...

  • Call Centre Officer

    5 months ago


    Kuala Lumpur, Malaysia BARAKAH PARTNERS Full time

    CALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts. Job Requirements : 1....


  • Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

    Position: Customer Service Team Leader Project : Social Media & Ecommerce Account Type: 1 year renewable contract Location: Public Bank 2, Raja Chulan Time : Rotational shift between 11am - 11pm Qualification: - Have at least 1 years experience in leading a team - Have experience in e-commerce industry Job description: - Overseeing customer service...


  • Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Highlights**: - Close to LRT/MRT station - Start ASAP **Responsibilities**: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient,...

  • Call Centre Exec

    5 months ago


    Kuala Lumpur, Malaysia Sepadat Juta Sdn. Bhd. Full time

    **Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...

  • Quality Auditor

    5 months ago


    Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

    **Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - Must able to communicate in **Mandarin & English fluently**: - Above average skill handling MS office - Must possessed at least Diploma and above - Quality call auditing with the implementation of corrective action...


  • Kuala Lumpur, Malaysia RHQM Full time

    Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - **Minimum Diploma**: - Malaysian only - Below 40 years old are applicable to...


  • Kuala Lumpur, Malaysia RHQM Full time

    Working location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - Malaysian only - Below 40 years old are applicable to apply - Minimum...


  • Kuala Lumpur, Malaysia Sedgwick Full time

    Customer Service Officer (Call Centre) Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and...

  • Call Centre Exec 014

    2 months ago


    Kuala Lumpur, Malaysia Sepadat Juta Sdn. Bhd. Full time

    **Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...

  • Telesales Agent

    5 months ago


    Kuala Lumpur, Malaysia Ekiwi Global Sdn Bhd Full time

    Ekiwi is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales and distribution channels, we provide value by delivering quality products directly to our customers. Our new office & call centre in Kuala Lumpur is the latest addition to our growing team of 800+ employees spread across...