Call Centre Agent
5 months ago
**JOB DESCRIPTION**:
- Make outbound calls to patients to book/reschedule appointments.
- Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
- Provide excellent and high-quality service in a timely and professional manner.
- Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.
- Establish sustainable relationships and engage customers by taking the extra mile
**JOB REQUIREMENTS**:
- SPM/STPM/Diploma/Degree or equivalent professional qualification.
- Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing.
- Experienced in the Medical/Healthcare industry will be added value.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
**Salary**: From RM1,500.00 per month
**Benefits**:
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Night shift
- On call
- Weekend jobs
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 1 year (required)
-
Magic Call Centre Agent
5 months ago
Kuala Lumpur, Malaysia Hilton Full timeMAGIC Call Centre Agent A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls...
-
Magic Call Centre Agent
5 months ago
Kuala Lumpur, Malaysia Hilton Full timeA MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...
-
Call Centre Supervisor
1 month ago
Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time**Requirements**: - Diploma holder in Management or training in team leading is a plus. - Proven work experience as a call centre/customer service team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and...
-
Call Centre Team Leader
5 months ago
Kuala Lumpur, Malaysia Xtend Services Sdn. Bhd. Full time**Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...
-
Call Centre Instructor
5 months ago
Kuala Lumpur, Malaysia Persatuan Bagi Orang Orang Buta Malaysia Full timeDuties & Responsibilities: Design, develop & deliver training programs for new & existing training trainees in call centre environment Develop instructional materials, including e-learning modules, job aids and cheat sheets Deliver training programs using a variety of methods, such as classroom instruction, webinars and on-the-job coaching Evaluate the...
-
Call Centre
4 months ago
Kuala Lumpur, Malaysia Chailease Berjaya Credit Sdn Bhd Full timeI am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in Creativity skills, my focus on building strong professional relationships has been a valuable asset throughout my career. Pay: RM1,130.45 - RM4,509.87 per month **Education**: - STM/STPM...
-
Call Center Agent- Mandarin
4 months ago
Kuala Lumpur, Malaysia Teleperformance Malaysia Full time**Job Details** - Company: Teleperformance Indonesia - Job Title: Call Centre Agent - Language Requirement: Mandarin+ English - TP Code: ID-TP-CCA-Mandarin - Location: Yogyakarta, Indonesia - Shift: 5 working days (Rotational shift) **Job Highlights** - Social Security coverage for incidents such as death and work-related accidents. - Access to National...
-
Associate, Contact Centre
5 months ago
Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeAssociate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...
-
Call Centre Trainer
5 months ago
Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full timePosition: Call Centre Trainer Project : Social Media & Ecommerce Account Type: 1 year renewable contract Location: Public Bank 2, Raja Chulan Time : Office Hours, Monday to Friday Qualification: - Have at least 1 -2 years experience in Training Call Centre - Have experience in e-commerce industry Job description: - Conduct any kind of trainings...
-
Engagement Centre Agent
4 months ago
Kuala Lumpur, Malaysia British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR AN ENGAGEMENT CENTRE AGENT** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS Marketing **SALARY...
-
Quality Auditor
5 months ago
Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...
-
Call Centre Assistant
5 months ago
Kuala Lumpur, Malaysia CTIC CORPORATION SDN BHD Full timeList-ID: 102495079Today 16:44 **Job Description**: - Call Centre Assistant Tempat : B-01-13a, Damai Hillpark, Jalan Damai Perdana 6/1f, Bandar Damai Perdana, 56000 Cheras, Kuala Lumpur. Kelayakan: - Minimum Spm. - Kemahiran Komunikasi Yang Baik Terutamanya Bahasa Malaysia Dan Bahasa Inggeris. - Kemahiran Interpersonal Yang Baik Serta Celik Komputer. -...
-
Call Centre Officer
5 months ago
Kuala Lumpur, Malaysia BARAKAH PARTNERS Full timeCALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts. Job Requirements : 1....
-
Call Centre Quality Assurance
5 months ago
Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full timePosition: Customer Service Team Leader Project : Social Media & Ecommerce Account Type: 1 year renewable contract Location: Public Bank 2, Raja Chulan Time : Rotational shift between 11am - 11pm Qualification: - Have at least 1 years experience in leading a team - Have experience in e-commerce industry Job description: - Overseeing customer service...
-
Call Center Agent
5 months ago
Kuala Lumpur, Malaysia U Mobile Full timeLocation: Berjaya Times Square, Kuala Lumpur Shift: 9 hours shift between 8 am to 12 am We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing...
-
Executive Call Centre/ Contact Centre
6 months ago
Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time**Job Highlights**: - Close to LRT/MRT station - Start ASAP **Responsibilities**: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient,...
-
Call Centre Exec
5 months ago
Kuala Lumpur, Malaysia Sepadat Juta Sdn. Bhd. Full time**Full job description** Position: Call Centre Exec Location: Bandar Seri Permaisuri (Near LRT Salak Selatan) **Salary Range**: - RM 1500 - 2800 (Depends on working experience in Recovery) - Commission - Attendance Incentive - EPF + SOCSO + EIS Working Hour: Monday - Friday (9.00am - 6.00pm), Saturday (9.00am - 1pm) **Job Descriptions** - Responsible...
-
Quality Auditor
5 months ago
Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - Must able to communicate in **Mandarin & English fluently**: - Above average skill handling MS office - Must possessed at least Diploma and above - Quality call auditing with the implementation of corrective action...
-
Experience in Customer Service Call Centre
4 months ago
Kuala Lumpur, Malaysia RHQM Full timeWorking location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - Malaysian only - Below 40 years old are applicable to apply - Minimum...
-
Experience in Customer Service Call Centre
5 months ago
Kuala Lumpur, Malaysia RHQM Full timeWorking location: Near Monorail Raja Chulan Working hours: office hours (8.30am - 5.30pm) Job details: - Attend to all manner of customers’ queries, purchase and renew of insurance at the Contact Centre. **Requirements**: - Mandatory for experience in call centre ONLY - **Minimum Diploma**: - Malaysian only - Below 40 years old are applicable to...