Call Centre Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Public Mutual Berhad Full time

We are looking for a highly skilled Call Centre Specialist to join our team at Public Mutual Berhad. As a Call Centre Specialist, you will be responsible for handling Unit Trust Consultants' (UTCs') enquiries and providing prompt resolution.

The ideal candidate will have a degree or diploma with 1 year of working experience in a Call Centre or Customer Service environment, and possess excellent communication skills. You will also need to have a good command of English and be service-oriented.

In this role, you will handle customer enquiries, resolve issues promptly, and contribute to creating a positive customer experience.

Responsibilities:
  • Handle UTCs' enquiries
  • Promptly resolve UTCs' enquiries
Requirements:
  • Degree / Diploma holders with 1 year working experience in Call Centre or Customer Service environment
  • Good command of English required
  • Service oriented and excellent communication skills


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