Prudential Call Centre Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

The Prudential Call Centre Specialist will play a critical role in ensuring that customers receive the highest level of service through prompt and professional handling of their inquiries.

Key Performance Indicators:
  • Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective management
  • Customer – Plan and organize Contact Center activities to meet and exceed customer standards and expectations

A strong understanding of customer needs and preferences is essential for success in this role.

Benefits:

  • Comprehensive training program
  • Opportunities for career advancement
  • Career development and growth opportunities

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