Service Delivery Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

We are seeking a highly motivated and results-driven Service Delivery Expert to join our Contact Centre team at Prudential. As a key member of our team, you will be responsible for delivering exceptional customer service, meeting and exceeding customer expectations, and contributing to process improvements.

Key Responsibilities:
  • Customer Experience: Develop and implement strategies to enhance customer experience, identifying opportunities for improvement and implementing changes where necessary.
  • Process Review: Collaborate with Team Leaders and Managers to review processes, identify areas for improvement, and implement changes where necessary.
  • Product Knowledge: Stay up-to-date on new or enhanced products/services to maintain a high level of quality service to customers.

Requirements:

  • A minimum Diploma or Degree from a recognized college or university.
  • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
  • Good command of spoken and written English, with the ability to speak and write Mandarin and/or Chinese dialects an added advantage.


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