Service Delivery Expert
7 days ago
122338
Zurich 56 Company Ltd seeks a Service Delivery Expert to deliver exceptional customer service and support.
Key Accountabilities:
- Demonstrates productivity, efficiency, and quality standards to achieve set targets.
- Provides timely and effective solutions to customer inquiries, ensuring high-quality service and retention of excellent customer relationships.
- Collaborates with cross-functional teams to drive customer satisfaction and loyalty.
- Takes ownership of resolving basic customer complaints and issues.
- Continuously identifies opportunities for process improvements.
Requirements:
- Previous experience in customer-facing roles or related fields is beneficial.
- Exceptional communication and interpersonal skills with the ability to engage effectively with customers.
- Strong analytical and problem-solving skills with the capacity to make informed decisions.
- A professional and empathetic demeanor to build trust with customers and colleagues.
- Ability to thrive in dynamic environments and respond to shifting customer needs and priorities.
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