Global Service Delivery Director

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full time
About the Job

We are seeking an experienced and highly skilled Ranger Operations Specialist to lead our team of helpline and crisis intervention specialists. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional service to our clients.

Main Responsibilities
  • Develop and manage operational policies, procedures and protocols to ensure seamless service delivery.
  • Provide expert guidance and support to team members, ensuring consistency and quality in service delivery.
  • Collaborate with stakeholders to achieve business objectives, leveraging expertise and resources as needed.
  • Develop and implement comprehensive crisis response plans, ensuring prompt and effective intervention.
  • Lead by example, demonstrating exceptional leadership and management skills to inspire and motivate team members.


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