Service Delivery Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Job Description:

The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.

Key Responsibilities:
  1. Ensure the delivery of DTX Services within the respective area to support local or area-wide services.
  2. Support the execution of projects in close alignment with the team of Solution Design & Implementation.
  3. Manage a team of Site Specialists in Malaysia and Singapore.
  4. Be responsible for supporting the Service Delivery of centrally delivered DTX Services within the respective area to ensure high-quality Service Delivery to DTX customers.
  5. Be responsible for the Service Delivery of DTX Services within the respective area, including facility-related services.
  6. Be responsible for contract fulfillment of partners and suppliers for locally contracted services.
  7. Be responsible for line management of local DTX employees, including Resource Management within ServiceNow.
  8. Support the execution of global and regional projects under the leadership of the Solution Design & Implementation function.
  9. Support the execution of budget planning for DTX hardware within the area of competence.

About Us:

Businesslist is a leading organization that provides innovative solutions to its clients. We are looking for a highly skilled and experienced individual to fill this key position.



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