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M365 Service Delivery Manager
7 days ago
The M365 Service Delivery Manager at UOB is responsible for delivering high-quality service management across our M365 platform. This includes administering and troubleshooting M365 collaboration tools, ensuring timely resolution of incidents and service requests.
The ideal candidate will have a strong background in IT service management, with experience in Microsoft 365 collaboration tools and Exchange administration. They will be proficient in PowerShell scripting and have a deep understanding of security tools and protocols.
In this role, you will work closely with the Workplace IT service desk team for escalations and after-hours support, following the access approval process to ensure privileged ID access is only granted to authorized personnel.
You will also be responsible for administering and supporting various workplace enterprise tools, including MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.
