Service Delivery Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full time
Job Overview
The Service Delivery Specialist plays a crucial role in the success of our Assistance Operations Department. This position requires an individual who can provide excellent support to clients and subscribers of Allianz Partners, ensuring seamless delivery of services.

Key Responsibilities
- Handle inbound and outbound calls, emails, and correspondences for AzP and AzP client services with utmost professionalism.
- Provide assistance to clients as necessary by taking required actions to arrange services and benefits according to subscriber's needs and policy coverage.
- Document all conversations, correspondence, and actions into the case management system for easy tracking and reference.
- Work collaboratively with the team to ensure proper case handling and timely resolution of issues.

Work Environment
This role operates on a 24-hour rotational basis, requiring flexibility and adaptability. The office location is at Allianz Partners, Office Suite 19-17-1 Level 17 UOA Centre, No. 19 Jalan Pinang, 50450, Wilayah Persekutuan Kuala Lumpur, Malaysia. Employees are expected to work from office.

Personal and Professional Development
We recognize the importance of employee growth and development. Our employees enjoy access to a wide range of courses and target development programs, empowering them to take control of their personal and professional journey. International mobility and career progression are highly encouraged within our global environment.

Wellness Programs
Caring for your health and well-being is a top priority for us. We offer wellness programs that provide peace of mind and flexibility in planning and arranging for better work-life balance.

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