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Human Resources Service Delivery Lead

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full time
What You Will Do:

You will be responsible for leading the HR Shared Services Centre organization, ensuring the delivery of all HR administration-related transactions to high standards of customer satisfaction.

You will also manage the performance and development of the HRSSC team, building a strong, capable team that delivers excellence in administering Payroll, HR transaction data, database records, and ensuring compliance for wide-ranging activities.

You will drive the ongoing performance of the HR Shared Services Team – leading, managing, and developing the team to ensure an integrated approach to service delivery, operational efficiency, and client-focused culture.

You will be recognized as the face of GBS H2R Shared Services, building excellent working relationships with HR Business Partners, other GBS Managers, and key customers and working to clearly understand service needs and business expectations for the team in a proactive and positive manner.

You will positively influence the HR Business Partners and customers of the benefits of implementing new processes or practices, securing their support and buy-in and managing change through service transitions.

You will engage with HR Business Partners to understand their HR service needs and collaborate to create improved HR business processes, practices, and services that will add value to their business lines.

You will drive process standardization and improvement within HR Shared Services working closely with other internal teams to ensure technology is optimized to best meet HR Shared Services and customer requirements.

You will introduce and apply new methods and applications to the HR Shared Service Team when feasible and appropriate.

You will manage tracking and reporting of service delivery in the HR Shared Services Team according to agreed KPI's/SLAs and other agreed measures.

You will act as the Senior HR specialist and general HR subject matter expert with direct involvement in operational HR cases where a greater level of seniority or experience is required.

You will act as the point of escalation and arbitration to resolve long-standing or complex cases raised through the HR Shared Services Team or from senior business customers.

You will keep personal knowledge up-to-date through external networking and attending conferences bringing back leading-edge and innovative HR Shared Services thinking and sharing this with the team and HR Leadership.

You will ensure 100% in SOX and regulatory compliance in the HR services delivery.

You will communicate EHS standards to the team and implement in all daily activities and operational processes. Contribute and participate in EHS programs as appropriate.