Service Delivery Specialist
4 days ago
Job Overview
As a Service Delivery Specialist, you will play a crucial role in delivering exceptional customer experiences. You will engage with customers to understand their needs and concerns, and work collaboratively with internal teams to resolve issues and provide tailored solutions.
Key Responsibilities
- Communicate effectively with customers to gather information and clarify expectations.
- Analyze customer issues and develop effective solutions that meet their needs.
- Collaborate with cross-functional teams to drive issue resolution and deliver results.
- Document customer interactions and issues in our CRM system to facilitate seamless follow-up and reference.
- Contribute to the development of processes and procedures to enhance service delivery and customer satisfaction.
Requirements
- Proven experience in customer-facing roles, preferably in insurance or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong analytical and problem-solving skills, with the ability to think critically and drive results.
- Able to work in a fast-paced environment and adapt to changing customer needs and priorities.
-
Service Delivery Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.Key Responsibilities:Ensure the delivery of DTX Services...
-
Service Delivery Specialist
22 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Full timeJob OverviewThe Service Delivery Specialist plays a crucial role in the success of our Assistance Operations Department. This position requires an individual who can provide excellent support to clients and subscribers of Allianz Partners, ensuring seamless delivery of services.Key Responsibilities- Handle inbound and outbound calls, emails, and...
-
Service Delivery Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full timeZurich, a leading insurance group, is seeking a highly skilled Service Delivery Specialist to join our organization. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers.Key Responsibilities:Engage with customers via various channels to provide assistance, answer questions, and resolve...
-
IT Services Delivery Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeAbout the Job:\This is an exciting opportunity to join our team as an IT Services Delivery Specialist, focusing on key stakeholder management and client relationship building. Your primary responsibility will be to manage key senior stakeholders within our group, including delivering presentations to them.Develop and implement strategies to increase revenue...
-
IT Service Delivery Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeThe Regional Service Operations Lead plays a critical role in ensuring the successful delivery of DTX Services within the respective area. This individual will work closely with the team of Solution Design & Implementation to execute projects and oversee a team of Site Specialists.Key responsibilities include:Ensuring DTX Services are delivered within the...
-
Global Service Delivery Director
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full timeAbout the JobWe are seeking an experienced and highly skilled Ranger Operations Specialist to lead our team of helpline and crisis intervention specialists. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional service to our clients.Main ResponsibilitiesDevelop and manage operational policies, procedures...
-
Service Delivery Specialist
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full timeThe Service Delivery Specialist role at FNZ (UK) Ltd requires a highly skilled individual to join our Transitions & Service Team. As a key member of the team, you will be responsible for delivering high-quality service to our customers.This role involves collaborating with various departments & teams to align & build relationships with key stakeholders to...
-
Service Delivery Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time**Job Overview:**The Executive Support Specialist role at Recooty involves providing executive-level support to the company's 24x7 service operations. This individual will act as a liaison between internal stakeholders and external partners to ensure timely delivery and resolution of service orders.Key Responsibilities:Monitor service orders for real-time...
-
Regional Service Delivery Director
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Overview:The Regional Service Delivery Lead is a critical role that requires strong leadership and organizational skills to deliver high-quality service delivery within their respective area. The successful candidate will have a proven track record of managing teams and driving business results.Key Responsibilities:Deliver high-quality service delivery...
-
Service Delivery Specialist
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full timeAbout the RoleWe are seeking an experienced professional to join our Operations and Technology division as a Quality and Service Specialist. In this role, you will be responsible for developing and implementing quality strategies that drive operational excellence.Main ResponsibilitiesQuality FrameworksDevelop and instill comprehensive quality frameworks...
-
Technical Service Delivery Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full timeAs our Technical Service Delivery Manager, you will lead and oversee a team of application support specialists in Southeast Asia. Your primary responsibility will be to ensure the smooth operation of critical business applications by providing timely technical support to users, managing incidents, resolving issues, and collaborating with cross-functional...
-
Payment Delivery Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SPERTON Malaysia - Where Great People Meet Full timeIn this role as Payment Delivery Specialist at SPERTON Malaysia - Where Great People Meet, you will be responsible for leading payment-related projects from initiation to completion.Job Description:Company OverviewSPERTON Malaysia - Where Great People Meet is a reputable company in the financial services industry.Job FunctionThe job function involves...
-
Solution Delivery Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full timeAre you a seasoned professional looking for a new challenge? We are seeking a highly skilled Solution Delivery Specialist to join our team at Zurich Australian Insurance Ltd.Main ResponsibilitiesYou will be responsible for leading and completing the elicitation of business requirements and their translation into solution requirements.This role requires the...
-
Confinement Food Delivery Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Phoenix Signature Kitchen Full timeAt Phoenix Signature Kitchen, we are seeking a Confinement Food Delivery Specialist to join our team. This role is responsible for providing exceptional customer service and ensuring the satisfaction of our customers who require confinement food delivery services.Key ResponsibilitiesCustomer Inquiries: Respond promptly and professionally to customer...
-
Financial Services Specialist
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full timeWe are seeking a highly skilled Financial Services Specialist to join our team at AEON Credit Service (M) Berhad. This role involves resolving customer disputes and fraud cases for financial services.Job DescriptionEnsure timely reporting of fraudulent transactions to MasterCard SAFE, Visa Fraud Reporting (FRS), and Bank Negara Malaysia (BNM).Resolve...
-
Project Delivery Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AmBank Group Full timeAmBank Group is seeking a Project Delivery Specialist to support the Special Projects Head and Group Chief Strategy Transformation Officer in driving the company's strategy formulation, implementation, and tracking.Key AccountabilitiesManage multiple projects simultaneously, ensuring timely delivery and high-quality results.Develop and maintain relationships...
-
Project Delivery Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full timeKey ResponsibilitiesThe Project Delivery Specialist will be responsible for leading and managing IT projects within the Technology domain. The role involves overseeing project planning, resource allocation, budget management, and ensuring timely delivery of projects according to organisational strategy and direction.The successful candidate will have...
-
Service Delivery Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeService Delivery ManagerWe are seeking a highly motivated and experienced individual to join our Contact Centre team as a Service Delivery Manager. The successful candidate will be responsible for overseeing the delivery of exceptional customer service, managing key performance indicators, and leading a team of Customer Service Executives.Key...
-
IT Service Delivery Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Adventus Pte Ltd Full timeAt Adventus Pte Ltd, we are committed to delivering exceptional service to our clients. As a key member of our team, the Service Delivery Manager plays a crucial role in ensuring that our services meet and exceed customer expectations.Job Description:Lead and drive the service delivery for assigned accounts to ensure seamless execution and timely...
-
IT Service Delivery Lead
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Teknowiz Full timeAbout the Job:We are looking for a seasoned IT Service Delivery Lead to oversee the day-to-day IT operations at Teknowiz.The successful candidate will have a strong understanding of IT operations and infrastructure management, as well as expertise in SRE principles and practices.Responsibilities:Service DeliveryEnsure that all services are delivered in...