Service Delivery Leader

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

As a Service Delivery Leader at U Mobile, you will be responsible for leading a team of Customer Service Executives (CSEs) to deliver exceptional customer service. You will work closely with other teams to identify areas for improvement and develop strategies to address them.

Your key responsibilities will include:

  • Leading a team of CSEs to ensure that customers receive excellent service
  • Developing and implementing training programs to improve CSE performance
  • Coordinating with other teams to resolve customer issues
  • Analyzing customer feedback and making recommendations for improvement

To be successful in this role, you will need to have:

  • A minimum of 3 years experience in customer service or a related field
  • Proven leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

  • Delivery Team Leader

    9 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia noventiq Full time

    Job OverviewWe are seeking a skilled Delivery Team Leader to join our Service Delivery team.This is an exciting opportunity to lead a team of local resources and work on technology projects. You will be responsible for monitoring project health, managing customer satisfaction, and collaborating with the global delivery center and HQ colleagues.The ideal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GrowthFN SDN BHD Full time

    Job SummaryGrowthFN SDN BHD is seeking a highly motivated Customer Service Team Lead to join our customer support team. As a key member of our organization, you will be responsible for managing a team of 20-25 FTEs, driving performance, and ensuring seamless customer interactions.Key ResponsibilitiesLead a team of customer support professionals to achieve...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Smiths Group plc Full time

    We are a global leader in mission-critical flow control solutions for energy and process industries, and we are seeking a highly skilled APAC Operations Director to join our team.Key ResponsibilitiesLead and manage the Service Operations organisation within the designated region to ensure safe, efficient, and productive delivery of operations across the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full time

    About the RoleWe are searching for an experienced HR Service Delivery Director to join our Global Business Services (GBS) HR services group. The ideal candidate will be a key leader in our Hire to Retire (H2R) services team and be actively engaged in growing a global world-class H2R organization that can operationalize service solutions for both our APAC...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

    Job DescriptionSutherland is seeking a leadership-oriented and self-motivated individual to join our team as a Service Delivery Manager. As a key member of our contact center, you will be responsible for leading and monitoring a team of associates to achieve organizational goals.Key Responsibilities:Lead, monitor, and supervise a team of at least 10...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Jones Lang LaSalle Incorporated Full time

    Job SummaryThe Regional Service Delivery Lead will be responsible for managing operations across the AMEA region, ensuring alignment with company objectives and policies. This includes managing teams, operational governance, and overseeing budget and expenditures. The successful candidate will have excellent communication and leadership skills, with the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

    About This OpportunityWe are looking for an experienced leader to join our team as a Senior Manager, Cloud Operations at AIA Digital+. The successful candidate will have a solid track record of managing performance and talent development of direct reports and a strong understanding of public cloud implementation, workload migration, and operational support...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.Key Responsibilities:Ensure the delivery of DTX Services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia cbs APAC Full time

    Job DescriptionCbs APAC is seeking a highly skilled SAP Application Management Services Leader to oversee the delivery of SAP Application Management Services to clients. As a key member of our team, you will be responsible for maintaining service quality, ensuring SLA compliance, and driving continuous improvements to support client operations and business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted AS Full time

    About this RoleThis role offers a unique opportunity to shape the product strategy for IAM and Access Governance and make a significant impact on the organisation's security and efficiency. As a Strategic IAM Product Lead, you will be responsible for developing and implementing IAM and Access Governance strategies, building strong relationships with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Job OverviewZurich 56 Company Ltd is seeking a skilled Service Delivery Expert to join our team.As a Service Delivery Expert, you will play a critical role in delivering exceptional service to our clients.ResponsibilitiesDeliver high-quality service to clients through effective communication and issue resolution.Build strong relationships with clients to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Global Full time

    Qualifications and SkillsTo be successful in this role, you will need a Bachelor's degree or Associate Degree, at least two years of relevant Team Leader experience, and proven experience in customer service roles in a contact center environment. You must also possess effective coaching skills, proficiency in MS Office, and strong verbal and written...

  • IT Delivery Leader

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    Pursue a career at AIA Hong Kong and Macau as a Cloud Solutions Manager and take advantage of the opportunity to shape the future of our organization.About the RoleWe are seeking a highly skilled IT professional to join our team as a Cloud Solutions Manager. In this role, you will be responsible for designing and delivering cloud-based solutions that meet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Service Delivery SpecialistJob OverviewAs a Service Delivery Specialist, you will play a crucial role in delivering exceptional customer experiences. You will engage with customers to understand their needs and concerns, and work collaboratively with internal teams to resolve issues and provide tailored solutions.Key ResponsibilitiesCommunicate effectively...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    We are seeking a skilled Project Management Leader to oversee our construction and renovation projects.About the RoleThis is a key position that requires strong project management skills, with experience in planning, coordinating, and executing construction projects from inception to completion.The successful candidate will have excellent communication and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    **Job Overview:**The Executive Support Specialist role at Recooty involves providing executive-level support to the company's 24x7 service operations. This individual will act as a liaison between internal stakeholders and external partners to ensure timely delivery and resolution of service orders.Key Responsibilities:Monitor service orders for real-time...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dancom Group Full time

    We are looking for a skilled Service Delivery Coordinator to join our team at the Dancom Group. As a key member of our organization, you will be responsible for coordinating the delivery of exceptional customer service to our valued clients.Key Responsibilities:Manage customer relationships and resolve issues efficiently.Communicate effectively with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves managing a team of Site Specialists, collaborating with the Solution Design & Implementation team, and developing strategies to improve service delivery.Key Requirements:Proven track record as an IT...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full time

    We're the global leaders in secure financial messaging services, headquartered in Belgium. Our mission is to support the world's economy by providing a reliable, safe, and secure approach for the global financial community.As an ITSM Process Manager at Swift Software, you will drive the successful execution and continuous improvement of ITIL-based ITSM...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job OverviewAs a Customer Service Specialist at Businesslist, you will be responsible for delivering exceptional non-voice customer service, processing orders and transactions with accuracy and efficiency. You will also build and maintain strong relationships with VIP customers, ensuring their needs are met with a personal touch.We are looking for a...