Service Delivery Excellence Director

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time
About This Opportunity

We are looking for an experienced leader to join our team as a Senior Manager, Cloud Operations at AIA Digital+. The successful candidate will have a solid track record of managing performance and talent development of direct reports and a strong understanding of public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.

The ideal candidate will be responsible for developing and implementing strategies to improve operational efficiency and ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).

  • Lead the Service Delivery team via active coaching, ensuring team meets and exceeds goals.
  • Improve operational efficiency via recommendations for process improvement.
  • Display high-level relationship management skills and be a liaison to the Business Unit when representing GCI - Cloud Operations.


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