Service Delivery Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DHL Germany Full time

DHL eCommerce Malaysia is looking for a skilled Customer Service Executive to join our team.

The successful candidate will be responsible for delivering excellent customer service by providing prompt and effective solutions to customer inquiries and issues.

Job Description

Job Summary

The Customer Service Executive will be responsible for managing customer relationships, resolving issues, and enhancing customer satisfaction.

Key Responsibilities
  • Act as the main point of contact for customers and vendors to ensure smooth service delivery.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Develop strong relationships with customers to improve overall satisfaction.
Requirements
  • Minimum 2 years of experience in a related field.
  • Excellent communication skills (English and Bahasa) are essential.
  • Mandarin speaking is an added advantage.


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