Service Delivery Expert

21 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Malaysia Full time

We are seeking a highly motivated and experienced Service Delivery Expert to join our team. As a key member of our post-sales customer service team, you will be responsible for handling all incoming inquiries on Microsoft products, technologies, programs, policies, and services.

Responsibilities:
  • Delivers exceptional customer service and support via various communication channels.
  • Identifies and resolves customer issues promptly and efficiently.
  • Develops and maintains positive relationships with customers to drive loyalty and retention.

You will be working closely with customers to understand their needs and deliver tailored solutions that meet their expectations.

Key Performance Indicators:

  • First-call resolution rate.
  • Customer satisfaction ratings.
  • Timely and efficient issue resolution.


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