Senior IT Service Delivery Expert

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

At Ørsted, we're committed to delivering sustainable world-class IT solutions that enable the full potential of the ServiceNow platform.

We're seeking a skilled Senior IT Service Delivery Expert to join our in-house ServiceNow team, where you'll play a key role in ensuring stable operations and continuous development of the platform.

You'll work closely with your colleagues to design best practice solutions, create requirement specifications, and shape daily operations through ServiceNow. As a developer, you'll engage in dialogue with end-users and architects to understand objectives, discuss possibilities, and solution design.

Your Responsibilities:

  • Operating and developing the ServiceNow platform, developing new features and solving production tickets
  • Designing automated workflows using REST API, Flow Designer, Integration Hub, and Workflow Editor
  • Implementing enabling solutions, including process automation workflows, integrations with related components
  • Working with cross-functional stakeholders to guide and co-define development tasks


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