Service Management Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time
Business Overview

At Businesslist, we are committed to delivering exceptional service to our clients. Our team of experts works tirelessly to ensure that our services meet the highest standards.

The Job

We are seeking a highly skilled Service Management Specialist to join our team. The successful candidate will be responsible for managing and maintaining our service catalogue and service level agreements.

Responsibilities
  • Develop and implement service improvement plans to enhance our service delivery.
  • Coordinate with various teams to ensure seamless service delivery.
  • Analyze service metrics and provide regular reports to stakeholders.
  • Evaluate and improve service processes to optimize efficiency.
  • Ensure compliance with industry regulations and company policies.
Requirements

To be successful in this role, you will need:

  • A degree in Information Technology or a related field.
  • Knowledge of ITIL Service Management practices.
  • Experience in service management in the Media & Agency industry.
  • Excellent communication and customer service skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a team and manage multiple tasks.


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