Service Delivery Coordinator

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Dancom Group Full time

We are looking for a skilled Service Delivery Coordinator to join our team at the Dancom Group. As a key member of our organization, you will be responsible for coordinating the delivery of exceptional customer service to our valued clients.

Key Responsibilities:

  • Manage customer relationships and resolve issues efficiently.
  • Communicate effectively with customers via phone, email, or in-person.
  • Document customer interactions accurately and maintain records.
  • Assist with courier packing and arrangements as needed.
  • Participate in ongoing process improvements to enhance customer service.
  • Adhere to all relevant policies, procedures, and regulations.

Requirements:

  • At least 1 year of customer service experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in English and Bahasa Malaysia, both written and verbal.
  • Ability to work in a fast-paced customer-focused environment.


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