Service Delivery Manager Lead
2 days ago
As a Service Delivery Manager, you will play a vital role in ensuring the smooth operation of our managed services. You will be responsible for managing customer relationships, resolving technical issues, and driving continuous service improvement.
Key Responsibilities:
- Manage customer onboarding, including defining and approving hardware process reviews in alignment with Statement of Work (SOW) requirements.
- Oversee service transitions, ensuring new clients are effectively transitioned into services per the Service Transition framework.
- Monitor and improve customer retention by proactively managing service performance, addressing issues, and enhancing customer satisfaction through Continual Service Improvement (CSI) initiatives.
- Track, manage, and coordinate the resolution of customer-reported escalations, ensuring adherence to Major Incident Management procedures.
- Foster strong relationships with customers, driving continuous service improvement through feedback mechanisms and customer engagement strategies.
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Service Delivery Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Spain SL Full timeJob OverviewWe are seeking a highly experienced Service Delivery Lead to join our team at Avanade Spain SL. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of projects, focusing on schedule, customer satisfaction, and quality.You will work closely with cross-functional teams, including sales, planning, and...
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Service Delivery Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.Key Responsibilities:Ensure the delivery of DTX Services...
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Human Resources Service Delivery Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Juris Technologies Sdn Bhd Full timeWhat You Will Do:You will be responsible for leading the HR Shared Services Centre organization, ensuring the delivery of all HR administration-related transactions to high standards of customer satisfaction.You will also manage the performance and development of the HRSSC team, building a strong, capable team that delivers excellence in administering...
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Service Delivery Excellence Lead
17 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full timeRole Overview:AIA Digital+ is seeking an exceptional Senior Manager, Service Management to join our team. In this role, you will be responsible for overseeing the service management function, ensuring the delivery of high-quality services across our digital platforms.Key Responsibilities:Incident Management: Manage incidents from identification to closure,...
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Engineering Delivery Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Axrail Full timeAxrail is a leading provider of AI and cloud solutions, and we are seeking a skilled Engineering Delivery Lead to join our team. As an Engineering Delivery Lead, you will be responsible for leading service delivery efforts by implementing and maintaining innovative technology solutions.You will work closely with clients, technical teams, and project managers...
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Service Delivery Optimization Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full timeAbout This OpportunityWe are seeking a highly experienced Senior Service Automation Engineer to join our team in Kuala Lumpur, Malaysia.As a key member of our IT service management team, you will be responsible for designing, implementing, and managing automation solutions that optimize service delivery across IT systems and processes.Key...
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Service Delivery Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Expro International Group Full timeAbout UsWe're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all.Our team is dedicated to providing high-quality services to our clients, and we're looking for a skilled Service Delivery Manager to join us.Job DescriptionEnsure that all service activities are...
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Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia noventiq Full timeJoin to apply for the Delivery Lead role at Noventiq MalaysiaJob overview: We are looking for a Delivery Team Lead to work for Noventiq. You'll be a part of our Service Delivery team.What You'll Do:Leading a team of local dispersed resources to deliver technology projects on time and within the geography for which they have responsibility.Participation in...
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Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wipro Technologies Full timeWelcome to Wipro Limited, a global leader in technology services and consulting. We are excited to announce a Delivery Lead opportunity where you will be responsible for managing delivery of a project driving operations and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery.About UsWe are...
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IT Service Management Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full timeJob DescriptionWe are seeking an experienced IT Service Management Lead to join our team at Recooty. In this role, you will be responsible for leading IT service management activities, ensuring efficient delivery of services to our customers.Service Management LeadershipYou will lead IT service management teams, providing guidance and direction to ensure...
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Regional Service Delivery Director
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Overview:The Regional Service Delivery Lead is a critical role that requires strong leadership and organizational skills to deliver high-quality service delivery within their respective area. The successful candidate will have a proven track record of managing teams and driving business results.Key Responsibilities:Deliver high-quality service delivery...
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Application Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeWe are looking for an Application Delivery Lead to join our technology team. In this role, you will be responsible for leading the application delivery process, ensuring timely and cost-effective delivery of high-quality applications. You will work closely with our business stakeholders to understand their needs, define project scope, and ensure successful...
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IT Service Delivery Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAIA Digital+ is a leading innovation hub dedicated to empowering AIA to achieve its Purpose. We are seeking a Digital Transformation Consultant to join our team and play an active role in shaping a better tomorrow.Your primary responsibility will be to meet with business stakeholders to understand new requests and communicate high-level requirements to...
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AMS-SAP Service Delivery Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timecbs Malaysia and India is the subsidiary of cbs, a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. Currently we are looking for AMS-SAP Service Delivery Manager to join as part of our team.Position: SAP Service Delivery...
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Global Service Delivery Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full timeAbout the JobWe are seeking an experienced and highly skilled Ranger Operations Specialist to lead our team of helpline and crisis intervention specialists. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional service to our clients.Main ResponsibilitiesDevelop and manage operational policies, procedures...
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Senior IT Service Delivery Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia SCIENTE Full timeAt SCIENTE, we seek a highly skilled and experienced Technical Team Lead to lead our ServiceNow team.Key ResponsibilitiesThe successful candidate will be responsible for providing expertise in platform configuration, integration, and ensuring the successful delivery of ServiceNow projects.Evaluate current processes and define future-state processes, working...
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Global Technology Delivery Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full timeKey Accountabilities:As the IT Workplace Delivery Manager, you will be responsible for leading the delivery of high-quality services to end-users across the organization. This includes:Managing the planning, execution, and maintenance of end-user computing environments.Collaborating with cross-functional teams to deliver projects and initiatives that align...
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Business Transformation Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full timeAt Capco, we pride ourselves on delivering comprehensive solutions for our clients in the financial services industry.Our Project Management Specialist - Financial Services role involves taking charge of large-scale digital transformation projects, ensuring timely delivery and seamless integration with existing systems.Main ResponsibilitiesLead...
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Service Delivery Leader
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full timeAs a Service Delivery Leader at U Mobile, you will be responsible for leading a team of Customer Service Executives (CSEs) to deliver exceptional customer service. You will work closely with other teams to identify areas for improvement and develop strategies to address them.Your key responsibilities will include:Leading a team of CSEs to ensure that...
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IT Project Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Corporation Berhad Full timeProject Delivery and Vendor ManagementWe are seeking an experienced project delivery professional who can effectively manage vendors, lead teams, and deliver projects on time. Strong negotiation and conflict-resolution skills are essential for this role.The ideal candidate will possess excellent communication and interpersonal skills to collaborate with...